United States Postal Service, Amherst NH

Carrier has left certified mail which requires a signature in mailbox with no attempt at delivery. Who is signing for these? Are they? Is this legal?

Thank you, Nick and staff, for always accommodating us with excellent requested mail services!

Zero stars would be my rating. Since my email to Donna Martin, Consumer Affairs Representative, Northern New England District, keeps coming back to me as undeliverable because her inbox is full; I will post my reply to her email here which I think adequately explains my review.

February, 10,2021

Ms. Donna Martin;

I appreciate your response, albiet extraordinarily late; I submitted the complaint 31 days ago.

I would like to point out that I am appalled at the misrepresentation of the problem either from your interpretation or the misinformation provided from your source in the Amherst office.

I did not move my business, therefore a change of address form did not apply. I approached the problem in person at the Amherst facility where I waited in line for over 30 minutes behind eight disgruntled patrons, several more behind me, because of inadequate staffing-one person-during the Christmas season. I was informed by the supervisor on duty that the officially recognized business address of my rental office is as follows: (censored), Amherst NH 03031. I was told I did not need to fill out any forms.

Nonetheless, my business mail continued to not be delivered, prompting my formal complaint. The problem was not my lack of filling out a change of address form as you suggest. The problem was solely within the Amherst facility and/or carrier simply not delivering mail to a clearly marked address after the onsite personnel acknowledged it as the correct address.

As I am now receiving mail at my business location (without filling out any forms), I considered the matter closed; but after reading your email, I find it necessary to express my disappointment of the long delay in your communication to me and my resentment of the redirection in fault and lack of accountability. I find your email condescending and insulting, and the overall customer service of the Amherst facility strongly flawed.

This matter could have been resolved in minutes with a simple phone call from someone at the time of receiving my complaint rather than the email sent from S. M.on January 12,2021, stating, "After we review and investigate the information you have provided, we will contact you and work with you until the issue is resolved. " Obviously, no one contacted me or worked with me to resolve the issue; not until today, from you, nearly a month later after the issue somehow resolved itself internally.

If someone had simply had the professionalism and decency to address my concern more directly and in a more timely manner, you would have found my tone at that time to be understanding and pleasant. Mistakes happen which is something I have the utmost patience for. I don't have the patience for disregard and incompetence; something the USPS can't afford to show in an era such as this where the existence of the postal service requires public support to protect it against privatization.

I intentionally use USPS rather than other private options because I care that it remains a public service to protect democracy. I, therefore, find it necessary to speak out against the failings which can sabotage that concern, especially when I have seen other negative reviews online pertaining to this same facility. I hope you will consider a closer look at the management practices in this facility. Meanwhile, I will use another post office for my outgoing packages and postage needs.

Sheesh. The reviews here make me think an arrival at the Amherst post office would be accompanied by beatings or something. I have always had helpful, professional experiences, and even with Covid, there have only been slight bobbles. I'm going there today, and fully expect to enjoy this visit, too.

Always getting the wrong mail in our PO box, and who knows who is getting ours? The final straw - they LOST the check mailed to them for PO box rent. They can't even deliver the mail correctly to themselves. The worst PO I have ever dealt with.

Paid to have a package 'intercepted' here and they immediately returned it to the sender.

Edit: It took a while but they resolved this issue.