AAA - Penfield

There are still advantages to working with an experienced travel agent. AAA member over 30 years.

Driving class was professional and complete. Instructor was well informed about subject being a former police officer. He took his time to explain the " why's". Thank you for the class

They did a poor job with our vacation flights overseas - scheduled & paid for 6 months ahead - get to the airport find out they canceled our flight then 11 hour delays complete disaster for air travel that we probably should have done ourselves

Your staff in Penfield was wonderful but your trip tiks are getting less helpful every time I get one. They don't show the major cities, give travel or hotel info nor do they show enough map information to take alternate routes. The one I got today is absolutely useless, a definite waste of paper and ink as the route takes me 75 miles well out of my way to reach my final destination. The one I got 3 years ago.was 200% better. We come to get your help not have to try to plan things on the computer that not all of us have.was 100% better.

Dealt with them on the phone only. They helped arranging a yow truck and answered questions about my policy.

Great customer service. Passport photos quick. Also now you can order euros online and pick up at penfield

Customer service was wonderful at the front desk had a passport pictures taken. Quick and pictures were better then images I had done at the Greece office

Tried to contact my Agent to inquire about the high increases in both my auto and homeowners policies. His contact info on the renewal statement listed an office that closed a number of years ago and a phone number that is no longer in service. I called their nearest office. After many transfers, and being put on hold numerous times, I was never able to talk to my agent nor was anyone familiar with him. Although this person wrote my homeowners and auto policies they said he was only associated to one and no one was assigned to the other. Eventually, after a few transfers, someone was able to explained the policy increases to me. As for my agent, I was not able to acquire any contact info for him and told I would also need to visit an office to have the policy not assigned to an agent, assigned to one. While the people I talked were courteous, overall a horrible experience and much incentive to find a new Insurance agency!

Went to get my passport photo taken. Was in and out in about 10 minutes. Very helpful and friendly staff. Discount pricing if you're a member.

FYI, the hours on the AAA website are WRONG! They are not open till 7: 30 on any evenings (however it appears the hours are correct on maps). ALSO, I just submitted an edit to maps to correct the displayed location of this address, which originally had it on the wrong side of the road. I get that's on Google, but someone from this location should have fixed that ages ago. Anyway.the reason I went to this location was for passport photos.which I was told they cant do anymore and I was sent to Walgreens. Sign. What a cluster just get something simple done.
Maybe I'm being overly critical, but as a member, I count on AAA to be available when I need it most, and their own website says these services are available at certain hours.but the hours are listed wrong and the available services are wrong too. These are simple things that really wrinkled my experience.

Very helpful people that work there at the auto club they are very pleasant and very polite and keep up the good work and I'll be seeing you