AAA - Amherst

For a weekend call on a rainy day, Anthony was patient, kind, and exact when I needed my car battery replaced. I can’t thank him and AAA enough for the absolutely quick and seamless service — it’s no wonder why my family has been members for decades.

Gives me a piece of mind knowing this building has AAA as the tenant. I am grateful we have this service in our area of upstate

Took the defensive driving course at AAA. The instructor did a great job of keeping everyone interested and the 6 hrs went quick. Great job!

Horrible customer service. Talked over you and refused to give reference number for call or conformation of policy canceled and refund issued. Everyone needs to double check that their policy isn't automatically set on auto renew.

Bill Collins was my driver evaluation instructor. He was very knowledgeable, and promoted a very good experience during my driving session. Highly recommend AAA.

Lia was incredibly kind, knowledgeable, and helpful! She helped me navigate moving as much as insurance, and wasn't afraid to tell me if she needed to look something up to double check it. By far one of the best insurance conversations I've EVER had! (I wasn't dreading the call back, and didn't feel talked-down to or rushed mid-conversation at all!) Many thanks!

So I used my AAA discounts to book a room in Pittsford for two nights. I booked at King Room with a river view at the Wyndham Grand hotel. We get there, and there was no explanation on the website from AAA or the hotel, that there was a charge each night for parking. You don't have a choice but to use the valet, because there was to place for you to actually park your vehicle yourself. We check in and get to our room and it was not a King Suite overlooking the River, but a room with two double beds overlooking the pool. Absolutely no views at all. Went to desk several times and they would not help, was stuck with that room.
Room was disgusting, and we are still getting charged for the King room, no compensation for getting a lesser room.
Called AAA Travel, for help, and they kept telling to get a invoice from the front desk, and the front desk would not help. We checked in on 7/14/2023, and checked out on 7/16/2023. The hotel is not answering the phone for the "Representative" that is calling from a 3rd party company. This issue is still unresolved to this day. I keep getting the push around. I have AAA, because I used to have used vehicles, I have no need for AAA with the new vehicle. So if this is not resolved they will be loosing not only my yearly subscription, but the chance of me ever using them to book any travel arrangements.

Donna helped us organize a trip to Ireland and it was an amazing time. Did not want to return. Everything was set for a seamless 5 day tour of Southern Ireland. An exceptional job on her behalf to make our families first trip overseas stress free and memorable
Will definitely be contacting her again in the future for more adventures

Brandon b was amazing he's come out multiple times and goes above and beyond thank you

Not very happy with the road service at AAA. I had to call to get my battery replaced and they did it right away paid for it with my debit card then the next morning I found the debit card was blocked and somebody tried to charge something on my debit card I called AAA and they told me all the drivers were honest and to contact my credit card company. The only time that card was out of my hand and the next day somebody log tries to put through a fraudulent charge. Only after I called up screaming that they promise to do something about it.

The most helpful place for planning a trip. They also give you so much extra needed information. They helped up plan a driving trip this time. We have used them for air trips and cruises. Highly recommend. Plus help with navigating website if you go into visit. Makes a trip carefree.
Plus I have their AAA membership, saved me many times when my car broke down.
They also taught my son to drive.
So many options, such great people.

We always ask for Cheryl Smith. We are happy we found her
Profesional, friendly, accommodating and patient, always have time for you, she really knows what you want on a trip and build it accordingly
We been very happy how our vacations have turn out

The absolute worst experience ever with a travel agency. Needed information fairly fast but was told they couldn't meet for over a week. When we arrived at our appointment, 9 days later, we were told that the agent we were set to meet with had to leave unexpectedly several hours earlier. They said they didn't call to let us know because they didn't know she had an appointment with us. Then proceeded to tell us that the agent called out day before (contradictory to original story). Not a single attempt to resolve on site, no offer to meet with a different agent and a very lame apology. Don't waste your time here.

I have been a member since 2004. Never regretted it. Just needed an international driver license I got it within minutes and that includes having my picture taken too.