AAMCO Transmissions & Total Car Care, East Rochester NY

I am incredibly grateful for the exceptional service I received at AAMCO for my transmission issues. Vanessa, in particular, played a crucial role in making the experience smooth and efficient. Her expertise and assistance stood out, making the process much more manageable. I highly recommend AAMCO, and if you have the opportunity, seek assistance from Vanessa for top-notch service.

We have worked with Aamco twice and had really positive experiences. We found them to be extremely honest with us. The first time, we thought it would be a major problem and they were able to fix things inexpensively and quickly. And during my most recent experience this week, Vanessa was amazing to work with, going above and beyond to advise our friends honestly and save them thousands of dollars. Highly highly recommended!

Vanessa was very rude and unprofessional. I will never go to AAMCO again. I got opinions from three different mechanics and they were not satisfied with the work at all.

Vanessa is the best! I took my car in to get looked at for transmission issues and she diagnosed the problem right away. However, she also told me about a lawsuit and warranty that I had no idea existed and saved me $5,000 by referring me to a local auto shop! It was refreshing to work with someone who is honest and has such great integrity looking out for their customers

5 STARS (I WISH I COULD GIVE MORE!) My 2014 Honda had a broken axel that one of the Honda dealers in town wasn't able to fix. In fact, they wanted me to replace the transmission in order to fix the axle!
I had the car towed to AAMCO in East Rochester and they quickly (and correctly) diagnosed the issue and fixed my car quickly (and for WAYYYY less than the dealer).
Vanessa was phenomenal! She was incredibly knowledgeable about my car/model, super-responsive and communicated my options every step of the way.
In my experience, AAMCO East Rochester was absolutely honest, trustworthy and extremely reasonable cost-wise!
THANK YOU, THANK YOU, THANK YOU!

Got us right in and was done the next day, we already had the parts which helped get it done faster
Had problems with work that was done a month later.

Great people! Fixed my car in no time and because it was such a minor fix didn't charge me a dime! Highly recommend! Thank you Aamco

Excellent service, I had a number of potential issues that I was unsure of the severity of, and they dealt with me honestly and very fairly. The staff is knowledgeable and their communication is on point. I'd highly recommend this center to anyone who wants a trustworthy and respectful group to take care of their auto issues.

About a year ago, I had my transmission swapped at this place, and I must say it's truly reliable, and the service here is exceptional! I deliberately waited before writing this review to observe how the work held up and to assess the post-service experience. I can confidently say a big thank you for the excellent work and the dedicated customer support. Vanessa was there every step of the way, readily addressing all my queries and even assisting with additional issues that arose after the swap, unrelated to the transmission itself. Even now, my car is running smoothly, covering almost 10k miles since the work was completed! I couldn't be more pleased with the outcome.

I’ve been helped by Vanessa twice now, and she has gone above and beyond my expectations. She is up-front, honest, and puts the safety of you and your vehicle first.

2012 Nissan Murano CVT went out. AAMCO replaced it with a remanufactured CVT having 3 times the warranty period and 100k miles. All at less than 60% of dealers estimate. We did have delays all due to shipper. Vanessa kept communication with me so that I knew status. Also identified a few other things needing replacement under the vehicle and out of sight. And they took care of those too. Happy & friendly people at the East Rochester branch. I replaced a transmission in my car in 1970s from AAMCO in Louisville, Ky where I was impressed with their workmanship also.

Very helpful and cooperation was exceptional when dealing with unexpected issues and problems. Staff was very pleasant and easy to work with. I would recommend them to anyone!

I have a 26ft box truck which is commercial/heavy duty, even though they don't deal with vehicles that heavy they still took me in and sorted me out and gave me the best service ever!
Damn near free!

One of the best repair shop experiences I have ever had. A transmission replacement is a huge and expensive job. Vanessa and her team went above and beyond to provide the best customer service. She explained the entire process in great and thorough detail. She kept me informed through the process. I am beyond elated with the work performed here. Highly recommend it if you have to have this level of repaired done to your vehicle. It will be right. TY Vanessa and the ER AAMCO team!

Probably my best automotive experience. They diagnosed my transmission problem right away and gave me all the options and pricing. They even sent me pictures of the problem. Don’t go to the dealer and get overcharged go to AAMCO in East Rochester. It’s hard to find a mechanic that is that knowledgeable and that you can trust. I’m so happy I decided to call them!

Vanessa was amazing. She was upfront about everything. Quick and easy service. This is my second time bringing my car here and I’ll be back without a doubt. Highly recommend!

I had such a wonderful experience with this AAMCO, Vanessa was great providing top level customer service. I had my transmission replaced and installed plus brakes done, I couldn't ask for better overall experience, Thank you!

This place and Vanessa in particular, embodied what customer service should be. She not only kept in constant communication as promised, but went out of her way to be sure the transmission problem in fact was the actual transmission and not computer or electrical related. Definitely 5 star service.

I was referred by another mechanic. When I say Vanessa cares whole heartedly she really does. She went above and beyond and made sure I had no worries.when I find a good mechanic I stick with them.thank you, I found a great reputable mechanic company

Vanessa is very caring, thorough with excellent customer service skills. Mechanics are excellent, they diagnosed and fixed my Nissan rogue. Very reliable, I trust them.