Advance Auto Parts, East Amherst NY

You could open an auto parts store and name it The Worst Auto Parts Store in America and it still wouldn't be as bad as Advance Auto Parts. The stuff I ordered online for instore pick up wasn't actually in stock. It probably sold out while I was waiting for their ridiculously slow website to load the next page over and over again. I didn't want to wait for it to come in so I had them check to see if it was in stock in another store. Two stores later and I finally got what I needed. I'd give it zero stars if I could.

Needed new wiper blades. The employee was very helpful with deciding on product. He installed the new blades also. Great customer service all around.

I had a very bad experience at this store. I ordered parts and paid with my card over the phone, when I got the call that they came in, I went to pick them up, when I got to the store I was very rudely told I never ordered them, the store employees were very nasty to each other in front of me and other customers. The only employee that was helpful and eventually found my parts was Ken. I don't know why I tried anywhere else but Napa

I stopped in for new wiper blades and the team installed them for me. Two employees were so helpful making sure I got the right size wipers for my car and that they were properly installed. They are so friendly!

Didn't have the part I ordered online in stock. Wasted trip there & to another store they claimed had the correct part in stock. Struck out @ both stores.

Usually have the parts I need in stock. Some of the employees have little to no automobile experience and I find this annoying at times because it seems all they know how to do is type info into the computer, and many times grab the wrong part. I recommend bringing in your broken part to compare to the replacement.

Used this store to charge my newer AGM ATV battery after winter storage. That battery had lost its charge so brought it back to get charged up again only to be notified by the STORE MANAGER that they don't charge 6 volt batteries because their "machine cooks them". Incompetence starts at the top at this store. The STORE MANAGER didn't even look at the specs of the battery after I waited patiently waited in line! If so he would of seen it was a 12 volt motorcycle battery.

Terrible service. Don’t go there and expect them to change your battery if the weather isn’t to perfection for them. The man was a big bum.

The gentleman that helped me it was very knowledgeable and friendly and even though it was not a typical part for the exhaust he was helpful in locating a part that would work for my need.

They help me all of the time getting parts I need. If they don't have it in stock they usually get in later that day or the next.