Advance Auto Parts, Nanuet NY

I came in here for a battery installation. The employee that try to help me because in reality all he did was give me attitude and rudeness explanation of why they don’t install batteries after dark which I get but there a way to explain that or atleast let the customer know because online it does not say they won’t install it after dark. Anyways I HOPE JAMES GETS A BETTER JOB WHERE GE ACTUALLY ENJOYS WORKING. Won’t be returning to this store ever again or will be shopping at advance after this experience.

Four people behind the counter today at 5PM, yet none could acknowledge my presence for quite a while. One complaining that it was time for him to go, one on phone laughing loudly, one doing nothing, and finally the one that decided to help me did not know how to do store returns requiring more delay. During this time, the one on the phone kept insinuating to all his coworkers that the automotive fluid bottle I was returning must have been opened. Yet it was clearly sealed. Repeated this over and over again without any respect for me, the customer. No apology given. Does anyone here have any clue how to work and run a store in a professional manner? Clearly not. I would give no stars if I could.

I always forget about this place, but when I do remember it has a great selection of almost any car part

Went in looking for a tool the website says is in stock and available for pickup at this location. Asked for help locating it. Guy "helping" me just kept repeating "I don't have that, I don't have that". He didn't bother to look on the computer or physically for the item. I told him the website shows it's in stock he said "that must be to ship it to the store" so I showed him on my phone it is in stock for pickup today. He continues to proclaim "I don't have it, I don't know where it is" without ever looking. Thanks for wasting my time, AutoZone had what I needed.

One of the managers helped me. He corrected alot of mistakes that were made during my original purchase and I appreciate it.

Horrible Store, first visit the counterman, chatting on a cellular with no interest in me waiting at the counter. He had no idea what OEM parts were, they lost a $4-500 full brakes kit sale.

Second trip, counter man was on a cellular again. I needed a simple cigarette lighter adapter, he looked while on the phone.

I will never return, this is a poorly managed store.

Good inventory and pricing. Sales associates very courteous and helpful. Support your local retailers.

I was really excited to do curbside pickup at Advance Auto Parts, as it was rated as having the best customer service. Unfortunately I was terribly disappointed with the service at this location. The guy was rude, impatient and unhelpful.

Worst customer service each time not even worth going to either go to west haverstraw or autozone these guys that work here don’t wanna help at all especially if your a poc or Hispanic

Decent price, clean store always have what I’m looking for but front counter personnel could be more attentive and friendly. Otherwise I like this store.

Picked up an online order and had to go back and do a return because I bought the wrong part. They are very friendly and helpful. Nice people.

Since this place opened I have tried to support its business. I would get great personable business, and always supported it when I could. Decent parts for average prices, and sometimes would have parts in stock that other locals did not. Freaking sweet.

I went in and bought an o2 sensor recently. Autozone 15 secs away had the same Bosch sensor in stock. It cost $100, and I know I can get the same exact sensor from Amazon or Rock Auto for $40ish. I bought it anyway to support the small local spot, and so I would have it if I needed it for the job I was doing. When I bought it I noticed the cashier (whom I did not recognize) stamped something on the receipt. I did not pay attention to it as a lot of smaller places stamp "Sold" on receipts with the current stra.

Ended up not needing the part. Never opened the box, and the box looked brand new. They would not accept the return. They said the receipt was stamped with no-refundable due to being an electrical part. When bought it no one stated to me it was not returnable (pretty lame to me). And in my experience of building/racing cars for 10 years I have never had this happen to me. If it was stated no-refundable I would not have bought it as a spare part to have at a job. Despite being a normal customer they would not take the $100 return. I drove to the Advance Auto in the next town over and they took the return because the box clearly was not open (big ups to them).

I understand company policies exist. At the same time I was a loyal local customer from opening day, and clearly was asking to return something that wasn't opening. People who work on mechanical things understand that you buy parts in case they are needed. Stamping "non-refundable" on an o2 sensor without saying anything is scummy. I'll spend my money at Autozone/Autopro/Miele's. Guess that is what I get for trying to support the smaller local business.

Go here late afternoon. The day crew tries but they are not quite there in terms of service.