AG Urgent Care - Jamaica, Queens

Every staff member has been awesome, welcoming and caring! I do not go to any other urgent care!

Thank you Ms. Jannet & Trishana you guys rock! They take care of my family well!

Awesome people, very kind and gentle with their patients. Will be coming here in future. Recommend to everyone

Best care on the block doctor jannet and trishana, Allison did such a Great job you can talk and feel very comfortable need health care look no further

Good visit good experience with the provider Latoya and kimkeisha I will definitely recommend

Went here earlier today, and I had a great experience. The receptionists and the doctors are all friendly and they are very efficient.

The best urgent care I have been to and they are very professional, caring and gives excellent customer service.

This is my favorite doctor to go to. Kim does amazing blood work couldn't believe i had my blood drawn and very friendly 10/10

It was a wonderful experience. They very informative and very helpful. They made it very comfortable for me to voice my issues and concerns.

I went to AG Urgent Care in Jamaica on Saturday 14 Oct 2023 feeling quite unwell - aches and pains, shivers and shakes and also quite severe back and shoulder pain. I was seen by Latoya Betton who listened to my chest, took vitals and said I had the flu and prescribed anti virals. What she didn’t do was tap on my chest which would have revealed that I actually had pneumonia. I also question how she could have listened to my chest and not heard pneumonia given by that stage I actually had quite severe pneumonia. The severe back pain should also have led her to contemplate this and to order a chest Xray - but she didn’t order that. She also said my temperature was normal but failed to put together that I was taking both Advil and Tylenol - which I was and which I told the nurse. That is - my temperature in the clinic was medicated.

Later the same day, the pain in my back got so bad I had to go to Emergency where my shortness of breath was also noted immediately and they were immediately concerned, ordered a chest Xray, CT Scan and other tests and determined that not only did I have pneumonia but that it had developed into Sepsis. I was admitted to hospital for 5 days altogether, lots of IV antibiotics and other things.

Had I not got to Emergency, given sepsis had already started, I could have ended up in septic shock and died.

Latoya Betton failed in her care for me. She failed to diagnose pneumonia and failed to clinically avert to what my symptoms could suggest or order appropriate tests.

I called AG Urgent from hospital on Monday 16 Oct 2023 to complain and have this matter escalated as I was concerned for patient care at the center and wanted to ensure no one else had my experience. I was told I would be called back for follow up. It’s a week later now and no one has called me.

Based on my experience, AG Urgent Care is unconcerned with actual patient care or experience and I would strongly advise against visiting the practice and especially warn that Latoya Betton may get your diagnosis wrong - and it could devastating.

Extremely kind and attentive staff, doctors are always warm and considerate to patients.and never a long wait! The team builds a relationship with patients, and I intend to visit as long as I live in Jamaica 100/10

Trishana and Danasha and Jannat are awesome in every aspect of coming to Urgent Care at 168-14 Jamaica Ave if u havent been go and see for yourself!

Dr Ashley Simon made me feel comfortable, she was patient and made sure I left out of there with no questions! My
Original review from a year ago was a 1 star I now updated it because of my recent experience with her last week.

Always a pleasure, great staff, and always pleasant to my family, and a plus we always feel better.
And most of all better than going to ER.

Awesome staff always nice and friendly. My favorite is Dr. Janet she’s so real and I love her honesty

Doctor Jannet and staff provide the best care
I feel safe and at ease in every way I will always be thankful amazing doctor