ALDO, Brooklyn NY

Management and customer service of this store needs improvement. I tried to return a pair of boots I got for Christmas (online purchase) and was harassed by the store manager as she claimed that I was trying to return worn shoes, despite the fact I had just received a couple days prior and had the receipt to show the online purchase. There was no evidence of wear on the shoes, she just did not want to return them for me. After some back and forth I ended up walking out the store and returning them to corporate via mail with no issues at all. These store employees need to be re trained on how to engage with customers. Sadly I won’t be shopping with Aldo in the future. Same boots are available on Amazon for less money and less hassle.

Horrible experience. The shoes‘ quality were so bad and almost kill my feet. No allow for return or exchange. I just to change a more comfortable one and they were so rude to me