Amsale, New York NY

Isabella has been AMAZING to work with on my Amsale bridesmaid dresses. She helped coordinate our orders with such detail, following up with my bridesmaids to get their orders in and actively managing our timeline. Amsale goes above and beyond to deliver not only gorgeous dresses, but great service and peace of mind. I am so grateful. Thank you Isabella!

Dress shopping for my stepdaughter's wedding. The staff could not have been better, the dresses are incredible, and overall it was a great experience.

I had an overall poor experience with Amsale as I encountered multiple issues. The worst part was that they forgot a final and critical alteration, which was adding an internal belt to hold the dress up and prevent it from falling down on the chest. My bridesmaids tried to contact them for help and makeshift ideas when we realized (as I was putting it on for my wedding!) but no one answered or called back, despite leaving a voicemail. I also followed up with an email after the wedding and still, no response. They also have poor scheduling practices. Earlier on in the process, they had made a mistake and gave my appointment slot for a fitting to someone else. They were resistant to correcting this error, and even though they did squeeze me in ultimately, they failed to tell me it was going to be with a different seamstress than I had been working with all along (had I known that, I would not have bothered to come in, plus I made it clear to them that my mom and mother-in-law-to-be were coming from out of state for this, which was basically for nothing). When I came in for that appointment, Apri told me they had completed alterations as far as adding the extra boning to the top that I requested. This was untrue. I asked her to look at the dress notes, she skimmed them, and continued to falsely claim the boning had been added. I had to request to speak with someone else on this matter to clear it up. When I picked up my dress a couple days before my wedding, there was nobody at reception to help me and I had to wait 30 minutes for someone to assist. After they got my dress from the back, they gave me a form to sign saying the dress was thoroughly inspected (not true) and in perfect condition (also, again, not true, the belt was not there and my dress was falling off during dancing, which caused me to have to change out of it prematurely, and sacrifice pictures in my dress). It also should be known that their old location was really nice and their new location is tiny and in a very dirty and congested area. I would not recommend going to Amsale for your wedding dress, it's too big of a purchase and too important of a day to take these kinds of risks.

Amazing customer service. I unfortunately have to return my little white dress, Amsale customer service was so efficient and able to refund me right away. I look forward to purchasing their dress in another occasion.

While I ended up buying my dress somewhere else I had the most incredible experience at Amsale! They are so king, welcoming, and willing to customize your dress so that it is perfect for you. If you are lucky you will get Dia as your stylist! She is incredible!

Friendly staff. Must schedule an appointment in advance. They run on time and are respectful of their appointment times.

I can not thank everyone at Amsale who helped make my veil dreams come true. I went to New York looking for the perfect veil to match my wedding dress and we were lucky enough to get a last minute appointment. And of course I found the veil I was looking for. Apri and Rachel made this transaction so amazing. It was delivered in the most timely manner even with shipping issues. They were on top of it from start to finish. They made sure I had my veil for my wedding day and I can’t be more thankful from the bottom of my heart ladies you are the best!

TL;DR
I bought an amazing dress and had the best shopping experience.

I came to NYC from abroad for two days only. Therefore, I asked the customer service for an appointment as early as possible. They reply instantly, and set up an appointment.
Since I needed the dress for the same day, the manager Aprie helped above and beyond to find the model I wanted and called the warehouse, so I can get there and pick up the exact size. She and the entire team were extra nice and I could ask for a better shopping experience.

As a bride looking for a non-white dress, Amsale was the only salon I contacted that has more than just two options for me. There are numerous dresses in store that were blush or lilac, and several others that could be made in other colors too that I could try on. And not just basic styles! In addition, there were several dresses in the evening wear line that could work, too. Rachel was fantastic to work with and totally understood my “non bridal but I’m a bride” vision and made me feel comfortable at my appointment that I went to alone. Five star experience and highly recommend for all brides.