Apple Grand Central, New York NY

Failed to hook up to my esim after repair and send me right to my phone carrier with no real guide at all. Is this what Apple have to offer in one of the most expensive stores in NY? Can't even do basic job!

Beautiful, outdoor location in Grand Central Station. Very practical for recharging your battery after a visit to the Summit! Also a free access game console. But prices remain expensive for accessories.

I love this store. Besides the beautiful location in the grand hall at Grand Central Terminal, everyone is so nice and helpful. And the people at the Genius Bar are truly geniuses. Big shout out to Vlora with helping me get the new iPhone 15 Pro Max and setting it up for me. She was so kind, helpful and patient. And another big shout out to Hazel at the Genius Bar for your help in running diagnostics on my old phone and getting my battery replaced so I can give that phone to my mom.
Apple, where do you find - and how do you keep - such great employees? !?

Apple employs a group of blue shirts at the entrance to greet customers and triage them. Except they’re all more interested in talking to each other than greeting guests.

After I did a lap of the store and was redirected to them to get in line for product help, these guys didn’t even turn to face me and instead addressed me with their backs turns and talking over their shoulder. That’s just bad manners, never mind any professionalism. Apple can fire all of them and still make exactly the same amount of money.

I stopped by after eating oysters at Grand Central Oyster Bar. I went there because I wanted to receive the iPhone 15 in person when it came out. I wanted to buy it because it was so pretty, but I couldn't because it was expensive. I'll definitely buy 16 next year. The store is bigger than I thought and there are a lot of people. If you would like to purchase a product, our staff will be happy to assist you. There are so many new products on display that you don't have to wait in line to see them. It's a great place to go just to buy Apple products, but it's also a good idea to just go there to get a feel for the American Apple Store itself!

I popped into the Apple Store today to take a look at some MacBooks, as I'm looking to make the switch from my Lenovo Chromebook. Wanted to say a special thank you to Daviell, who was extremely helpful, informative and professional. While I was only browsing today, I sincerely appreciated all the helpful information he shared with me which has definitely helped me with my decision-making. Hopefully I'll be back in the store soon to make my final purchase!

Wow…. What a freaking cool Apple Store. Right out in the open of Grand Central Station. Highly recommend you go check it out.

Great variety of products and services within beautiful architecture such as Gran Central.

Great place to visit, clean bedrooms, food and nice photos! You can find the first Apple center

Awful experience!

I think they are running a con.

So, I had an AirPod pro that I bought in 2020 and made some weird noise. I took it to them and they said it is an internal issue and it is not covered by warranty. They wanted to charge $180 for replacing the pair. I asked why I am responsible for this and Apple is not taking care of the issue. The rep said it has been three years it is time for changing it perhaps and the second generation has came out. He said we only exchange certain models build in 2019 and not the ones in 2020.

I also took my Apple Watch 7 since the it did not hold the battery as before. They checked it and said it has 85% and to change it I need to pay $300. He later said once it goes below 80 I can change it at Apple for like $80. He also suggested me to get a new one instead of spending money on it.

So, I suggested that they have to put it on their website that their product has a 3 year old shelf life. I guess that way I think about it more before I spend $700 for these two items.

I have been an Apple user my whole life. It would be a bit of hard transition but necessary one I guess. I am not gonna blow my money like that anymore. Apple is not the same as before.

It used to be premium with premium customer service.

I forgot to mention. While I was frustrated the rep (Genius Bar guy) kept smiling the whole time. Kind of felt like he is laughing at my situation.

Y’all really have to stop saying “knee how” to every Asian you see… it’s really not that hard.

The two times I’ve been here for service have been nothing but headaches. I came to get my AirPods replaced they gave me the same exact AirPods right back. Yesterday I went to get my phone fixed they “repaired” it for an hour just for me to wake up having the same issue. I genuinely think they just take your items to the back and leave them there until you pick them up. Go somewhere else please.

I cannot express how helpful Hazel was in helping fix my laptop! Not only was she kind and friendly during my appointment, she was extremely fast and professional with fixing my laptop! I was told this issue would take a while to fix by another Apple retailer, and she resolved it within a day! She was such a big help and I cannot recommend her more!

Gavin and all staff at this location are great! Went in to ask a few questions, not purchase and incredibly helpful.

Very good attention nothing compared to the bad attention of the apple store on 5th avenue. Here very good attention very good experience

Poor customer service. Poorly trained employees. I would steer clear of this store and go to a different Apple Store.