Apple Walden Galleria, Buffalo NY

John helped me set up my new iPhone. Seriously so nice and genuine. He made my experience so easy and is the reason I am giving this location 5 stars!

Took my airpods to repair last week and said they will send it by 2-3days. Its been more than a week but there is no update yet. It shows they received it and will update soon! 0 for service!

Had a nice wander around the stores looking for gifts to take home. Was pretty quiet on a Friday morning.

Try to ask for a young man named Nick.just terrific. My iPhone Pro Max 11 slipped out of my pocket and was submerged for seconds. I dried it out as carefully as I could. Everything worked fine except for the phone speaker/earpiece. I was forced to use Speaker Phone all the time. I was told by previous Apple customer reps that there was nothing you could do, just buy a new $1200 Pro Max. I related my problem to Nick.he said "let me see what I can do for you. " He returned from the back in minutes.the phone now worked PERFECTLY. Nick had carefully cleaned out residue in the small speaker for the phone with a variety of small instruments.a brush, pic, etc. Job well done.terrific customer service Apple.promote guys like Nick who care!

I was greeted with a dirty look by the lighter complexion black guy with the beard like he knew me from somewhere felt very uncomfortable when coming into the store today.

An absolutely terrible experience. I went in with a new pair of airpods, less than 60 days old. After talking to apple support and troubleshooting with them, they sent me to this store. They refused to tell me if the could had new airpods in stock, and weren't taking appointments online. I drove far out of my way to go to this apple store and was treated like I was an idiot who doesn't understand technology. Condescending customer service, and they didn't even fix the problem! They replaced the headphones, not the case, and assured me that they had tested everything, and itwould work fine after charging for 30 mins. After diving home and charging the new headphones, they still didn't work! This required another hour on the phone with Apple care, another half hour drive out to this store, and unfortunately dealing with the same condescending employee who didn't fix the issue in the first place. She gave some lame excuse story about how they cannot replace the headphones and case at once, that they can only replace individual parts. In total I drove over 2 hours and spent at least double that on the phone to get my headphones properly fixed. She could have done this the first time in about 10 minutes and saved me an entire day worth of hassle. I am canceling my company's corporate account with apple because of this experience. Neither myself, nor any of my employees will be using Apple products in the future due to the absolute reprehensible customer service and lack of ability to efficiently solve problems and provide answers for loyal customers.

Called to verify the replacement warranty iPad was in stock. Woman on the phone checked and said yes. Set an appt for me 2 hours out and said they will set it aside.drove 40 mins there right away. “Someone else must have gotten that one” and the person on the phone has zero ways to verify or reserve inventory. Place is so dis-organized all they care about is new sales. Horrible customer service

Racist staff. I had a reservation to pick up a new iPhone. I was told to stand by a table while a couple other costumers with reservations later than mine go their items before me. I guess if you’re a shade other than white they treat you as second class.

When I reached at the store i told the employee that i just wanted to know if they have iPhone 15pro max in stock, i was informed that i have to wait in the line by the door and then one of the employee will come and let me know if the phone in question is on hand, 25-30 minutes later i was privilege enough to go inside and informed by the employee that phone is not in stock. I understand that employees don’t care for customers whatsoever but at some point common sense needs to be prevailed and this attitude towards customers needs to be fixed but of course apple is a Big company, they don’t really care for someone’s disappointment regarding their employees. Shame on them

My experience today was awesome! I walked in with my beloved Apple Pencil that had unfortunately gotten a broken tip stuck inside. They had me in and out with the pencil working like new in less than 20 minutes! I wasn’t charged for the repair, just for new pencil tips at $20. I walked in expecting to have to purchase a new pencil. Thank you!

Sensitive workers. The one who wasn't was able to make the $1300 sale with me. Workers really didn't know their technology

Apple is awful! They refused to help fix my phone without charging me $400 Anna the manager was sarcastic and told me there were many options and then pretty much told me to screw off when I told her the options were not good.

First guy said we can fix anything, second guy said we can’t fix that, and third guy said I’ll try. Lol can’t ask for better service. Thank you Derell for being patient with our busted locked iPhone13.

Horrible customer service. Manager was rude when I asked to look at the headphones. Barely paid attention.

I am here today modifying my 3 year old review to cover the absolute disappointment in how low this company has slid. Education discount and a special offer of a $150 gift card, that you are actually paying for. The manager today was extremely rude when I asked about it. I asked 3 times if it looks like I was only supposed to pay a certain amount for a MacBook Air, he refused to answer what I was asking, instead only answering what he wanted to. When I pushed and said it is a yes or no question about what it looks like the MacBook Air should cost, he admitted it did look that way, but I must have wanted an argument when I walked in. That speaks more to the character of this manager. I won't bother dealing with Apple anymore. Their marketing and wording outsmarted me this time, so I won't be purchasing any more of their equipment. And if the condescending manager of the store has anything to say to me, it should honestly be an apology for not listening to the one question I had and trying to talk over me. His performance is what escalated the situation. Instead of listening, he created a bigger problem with poor communication skills.

My grandson loved it, very nice mall, lots of stores, good ice cream, D&B and we enjoyed 5 guys

A huge variety of stores! Includes a theater, escape rooms, an arcade, a hobby shop, and even a Lego store! Great food choices at the food court too!