Apple Williamsburg, Brooklyn NY

Went for a Genius Bar appointment to see if my water damaged iPhone 12 Pro could be salvaged.

Pros: Customer service was excellent in that someone came over to assist me exactly when my appointment started. They were friendly and kind.

Cons: Got objectively incorrect advice, and I'm not sure why. After a <5 second examination of my phone I was told that (1) the phone was bricked, (2) that any data on it that wasn't backed up was irretrievable UNLESS I was willing to "pay thousands of dollars to someone who specializes in that sort of thing", and (3) encouraged to buy a new phone immediately.

I fully understand that the employees perhaps aren't going to recommend going to a third party vendor to get a device repaired, but even then, they should avoid actively providing misinformation.

I went to a repair store 2 blocks away, and paid $150 for a new screen, and for the inside of the phone to be cleaned with rubbing alcohol. Per the employees there (and a brief Google search), this is an extremely standard process for water damaged phones. My phone turned on within 10 minutes, and is in the process of being fully backed up as we speak!

I had the pleasure of Efay (I hope I spelled her name correctly) assisting me today at the Genius Bar. She was extremely pleasant & knowledgeable. She fixed my issue in a timely manner. She was professional and had tremendous customer service. Thanks Again, Efay.

Apple Williamsburg is particularly useless. I come for a simple screen repair and somehow end-up stuck from 10 am to 3 pm. The wait was so painful. When the phone finally came out, it still had a shattered screen because they didn't have the right parts. What's worse, they didn't have a loaner and suggested I go to a different apple store. This store does not provide the exemplary apple service you expect.

Prepare to wait. It's a zoo and they're understaffed. And don't bother calling the store, no one will answer, ever

Unable to help me with my broken Mac book. Inflexible and unkind. They should be able to help you with more than one device at a time. All of the technicians are just standing around. There are few women working at the store and the male employees more tied to the systems at Apple than to actually helping their customers. The customer service severely lacks in comparison to other retailers like Nordstrom, Starbucks, or Sephora where associates are guided by interest in aiding customers, not sticking to their iPads. Whether it was just poor scheduling, not having enough available technicians, or a general unwillingness to be helpful, I would visit any other Apple store in the city before returning to the Williamsburg location.

The best customer service I have yet to experience. I had a week of a series of unfortunate technology mishaps, and a new phone from my carrier that stopped working after 4 days. Special thanks to Nick, Ben, and Tamren for their patience, kindness, and to being so dedicated to finding a solution.

Make appointment at 4, came in at 3: 51. The person at the door say come back and check in with her in 9 min. When 4pm hit we went back to her. And she is like did u receive the text message stated they are ready for u? But I ask, that u ask us to come back to check in with u in 9min. And all she say is yes but u will still received the message stated they are ready for u. So we were like okay, we just step to the side and wait for the text message. But to me it kind of doesn’t make sense. Because she ask us to check in after 9min. When we try to check in with her. She is like but we will still receive the text message. But if someone change their mind after and didn’t show up? They will also receive the text message say they are ready to be serve? We waited until 4: 25pm, then we only got someone to assist us. And at the whole time we literally see 5-6 person is open to be serve. And even we are serve at 4: 25. We still didn’t received the text message saying we are ready to be serve …

This location can get busy. I made an appointment using Apple Care and it started just about on time. The issue was resolved promptly. He went on to look into why on the product support on Apple’s website was unclear and explained everything fully in a friendly way.
I happened to overhear another customer having a broken product replaced being helped by another Apple Care person and she received equally good service.

Make an appointment if it’s a service visit and plan for at least a little wait.

Less dizzying than the Manhattan stores.

The person at the entrance was very nice and got someone to help quickly.
I wasnt ready for the fact that they have changed the sim card for the pro max

I had a great experience love it I went with a friend I don't own an iPhone but I truly enjoyed the wait

Brought my laptop in for a screen repair which took a week and a half and in the process they wiped my hard drive without telling me… lost years of my architecture work/projects and they acted like that was normal procedure - terrible service

Shoutout Dontay for helping me out in a timely and professional manner and even helping me finalize the color of my new iphone

I just visit there today to buy imac and i told to staff that i need some help, he told me to waiting for some staff to take care of me, but i have to wait around 20 minute for nothing, really waste my time