Apria Healthcare, Plainview NY

STAW AWAY MY FRIEND. If you don’t wNt to pay bills and of your life. They alway find reason and send bills, you don’t need use account or machine.

Since November 16,2018, I have experienced hostage tactics every three months with Apria and their representatives. It was brought to my attention in 2019 that there is an outstanding balance of $204.67 with regards to CPAP supplies. I contacted my doctors office and his personnel sent fax documentation to Apria twice correcting the doctor in the Medicare Pecos system. Unfortunately, Apria has never corrected this matter stating that they have never received corrected documentation from my doctor office. Every three months Apria holds my CPAP supplies hostage stating that they can not and will not release and ship me my much needed supplies. I have spent many hours on the telephone trying to resolve this matter with Apria and my doctors office. Since May 2020, I have requested from Apria, a letter explaining what my doctors office must do to correct this matter. After many phone calls to Apria and being deliberately disconnected and not permitted to speak with any immediate supervisors, I received August 8,2020 in the mail the letter from Apria. Now, I can hand deliver this letter that explains November 16,2018 to my doctors office.
Hopefully, this matter will be resolved but I have no faith in Apria. I believe the company sucks.

‪Never have I dealt with a more incompetent and insensitive company than Apria Healthcare. They’re charging me for equipment I never received which according to them was sent in 2017. After speaking to Cindy who was no help at all I asked to speak to a manager. They kept me on hold for almost 15 minutes only to put another associate named Ryan on the line. After 10 minutes of the same nonsense he tells me he’s not the manager. I would use a different company if I were you. Your health is too important to have to deal with people like this. There’s too much to write every detail but it was the worst experience I’ve had with a medical company. Why put people through this during a pandemic?

Terrible company. My husband is recovering slowly from covid 19 pneumonia. I have called 5x to get a call back for oxygen.how can they only be in the office till 5pm in a crisis.their aftercare department is pointless. They don’t call you back

Their billing practices really need to be looked into from a legal standpoint. How is it that they mailed me a refund check but then they’re still billing me for co-pays? I was told the machine would cost me $13 a month and so far I’ve spent over $500 and I’m not entirely sure why. I get my statement and there’s charges and then there’s credit adjustments and I don’t know why they’re charging me and then crediting me and then charging me again. I think something is really really wrong with this company from a financial standpoint and when I call the credit department, it’s like talking in a circle. I get nowhere. I guess I’ll just keep paying them until my year is up and I’m supposed to get the machine for free. I guess because it’s helping me to breathe at night, I shouldn’t be putting a price on it but it’s the principle. No one likes to be taken advantage of. See if your insurance company can find another provider besides Apria. You will thank me for it!

First I checked prior reviews and thought I was in for a cluster###k. I guess you just have to get the right person. Lauren (manager) for Long Island, Queens and LIC got me everything I needed and was super awesome. I got my kids much needed breathing apparatus in a day and have piece of mind. I am grateful for the attention that my situation was given. She really made a difference in theses uncertain times. Kudos!

This company makes it very confusing to order supplies. One time I ordered 2 nose pillows and filters I received a big box with about 10 nose pillars not even my size they sent me large intake small and about 3 tubing and other items. I called and wanted to return it and they said I couldn’t return it. It took many hours of calling for them to credit my insurance. I owed $27. Which I paid and I continued getting bills and calls.
Now I tried ordering a new nose/mouth pillar and I gave her all the info and she didn’t know what to order. They have your record and your machine type and she said she will have someone call me. Such a hassle. In 5he beginning if I ordered something (6 yrs ago) I would order it and it was sent. No hassle. Now it seems this company is not consistent or knowledgeable enough for me to make an order. What a disappointment.

Never have I had to deal with such an incompetent company. I would never recommend them to anyone. Nothing but issues. Never answer there phones. Left multiple messages just to get a C-Pap machine and only to have a hard time to change the mask that never fit in the first place.

I would not recommend this company. Most of the time their phones and computers are out of service. I had an appt for delivery and they came two days beforehand. I was not home so they left the equipment. They did send a technician the next day to explain how to use it. It’s very difficult to get through too.

Today i'm following up on an order i forward on Friday 10/18//19 and the customer representative is telling me they are unable to find the order in their system. This is insane! This is bad business only because I call before faxing the prescription with the demographic and was provided a fax number. I received a confirmation on the fax and the company never placed the order. I honestly dislike using your service.

My father needed a sleep mask for sleep apnea. It took 5 calls to this business (I use the term loosely) before they called back. I signed an electronic form after which they said the mask would be shipped out. That was 5 days ago. We have a call in to the doctor to ask about using a different supplier. If I could give zero stars, I would. Do yourself a favor and use a different company if you can.

I called the Plainview location which is local to my home. I spoke with the accounts payable department and they were very helpful. I asked them to transfer me to the replacement parts department and they did so. I had to wait maybe 3 to 5 minutes which was not bad. The person I spoke to was not in Plainview but was very helpful to me. I was on the phone for maybe 15 minutes and I got all of the things that I needed and will be sent to me shortly. When I originally called I used an 800 number which sent the call to the Philippines or someplace where people had an accent I could not understand. I then looked for the local phone number and called them directly. I had a much easier time communicating with them. I could understand why a lot of people are so frustrated with the company. Please do your due diligence and follow up with all of your customers. I can’t believe how many people have given this company such poor ratings and so few positive ones. I can see where your customers complaints are valid as I also have had a few problems, but I found a way around them. Please feel free to contact me as I would like to let you know what my experience was like.

On Monday, September 16,2019 I went to my doctor so that I can get a prescription for CPAC supplies, as I was leaving, a rep from Apria was at his office, and took my prescription for supplies, I told her that I need a specific nassal head band, she told me not to worry, that someone would call first to take my order. I told her the last few times I didn’t get what I wanted and ended up just throwing them away and that I been using the same nassal headband for the last 2 years. She reassured me that they would call first. On Friday, September 20 I received a package from them, they sent me a water tank, which I don’t use, I never use water, and have thrown out 5 or 6 new ones because they never listen to what I want, also sent me Gel Pillow mask which I can’t use, it use falls off every night, I have been using my over 2 year old AirFit P10 for the last 2 years, and now really need a new one. They just send whatever they want. I called them on Saturday morning but they were close, but said ther were open from 8 to 5 Monday to Friday. So on Wednesday, I got there at 7: 30, so I would be first, at 8am I rang the bell and they let me in, and said she was by her self, and they really don’t open until 8: 30, so I waited in my car until 8: 30, went in and signed in. They told me to have a seat and that someone would help me soon. The a gentleman came over to see what I needed and said he could help me but the person that could help me would be in at 9am, I told him it was 9: 10, he said she should be in at any moment. I had an appointment at 10am in Jericho, that is why I got there so early. Finally, at 9: 35 am, I got up and put the box of supplies they sent me on the table and said that I was leaving it and didn’t want it, they said they couldn’t take it back because it was open, I told them I never ordered it and it was also not the correct supplies that I needed and that I have been waiting 2 hours and no one help me, and that I had an appointment and had to go. They didn’t apologize and just gave me attitude. She took the box and the same gentleman from before came back with the correct headgear, made me sign a 6 page agreement and I left. I still have all the wrong equipment except the headgear. They are the worst most incompetent people I have ever dealt with. Will call insurance company tomorrow to complain and will make sure my credit card does not get changed for more then the headgear, everything else will go in the garbage, same as a few times before. Look at all the reviews before use NH this company, I will make sure the insurance company see’s all these reviews. THE WORST COMPANY EVER, DONT USE THEM.

Utterly terrible experience dealing with this company. I have been trying to get them to bill my insurance since April 2018. I was paying the bill on my own credit card, expecting it to be resolved. I have called numerous times to try and resolve, most calls ending in infuriation as I am transferred at least 3 times per call. I also have to explain the problem, in detail to every person I am transferred and it feels like the first time I am calling, every time. I refused to continue to pay the bill and have now started to receive debt collection letters. I have called every, single, day now for the last 3 days and will continue to call every day until it is resolved. I don't know what hell feels like but this must be close. Extremely frustrating. Update 6/28/19. Someone from social media services called and left a voicemail on 6/25. I called back on 6/26 and left a voicemail to call me back. No callback yet. I called my health insurance YET AGAIN to see if they had received the information from Apria. Surprise surprise, they have not. Called Apria who AGAIN, promised to send the information today. I have zero faith that they will. Filing a complaint with BBB today and consulting a lawyer to GET MY MONEY BACK, SCAM COMPANY.

STILL NO REFUND, EVEN THOUGH IT HAS BEEN PROCESSED THROUGH INSURANCE. YOU OWE ME MONEY!

I get billed every cycle of supplies because they cannot bill my insurance correctly. Every time I call to straighten it out, they ask if I want to put a cc on file to pay the balance. No! Insurance is supposed to cover it. As said above. Incompetent.

This company has very poor customer service. I was having problems with my CPAP machine, called the customer service number, and spoke with someone of which English was not their native language, and had tremendous difficulty speaking with them due to this, and had to repeat myself several times. Only then to wait a long while to be connected with local branch, and they wouldn't give me that number directly. When speaking with them, they talked over me, and would honor my request for a rescheduled appointment at my convenience, set one for me, only to have a respiratory therapist call me back anyway. Very frustrating!

I’m on their plan to automatically send me cpap supplies twice a year. They asked me for my sd card &
I sent it to their Kansas office around May 19th. Just received it back on July 13th with a note saying that there was no activity. Also informing me that they did not have the program for my type of cpap. My husband took my sd card, put it in his personal computer & found all the information on the card. He found how to download the information. He did it, saw all my data & took him maybe 10 minutes to do it.

After reading the reviews, now I understand the issues I am having with them. They don't know what they are doing as far as billing the insurance. They are trying to bill me for supplies and services that occurred over a year ago, on top of me having insurance. They have yet to send me the itemized bill and explanation i have been asking for, as well as documentation showing that these fees were denied by my insurance. I wish i had money to give away, but i don't. Now they stopped sending me supplies.

They billed my Insurance every month and never sent any items out nor things I even requested. They keep sending me Bill's from claims over a year ago, my insurance is opening a investigation on them. Stay far away

These reviews don't surprise me. If this is the only company your insurance uses. Do yourself a favor and buy your own. STAY AWAY FROM APRIA HEALTHCARE! If your insurance uses another company as well, choose the other.
These IDIOTS don't know their jobs! They sending me bills saying my insurance isn't covering the oxygen.
My insurance is telling me that APRIA HEALTHCARE isnt sending in the paperwork they need to to get paid. I told them to pick the tanks. Ill call my insurance one more time to help those idiots but they can't figure it out, too bad. Im not paying it.
Believe me this isn't the 1st problem I've had with them. I've had problems with them since day one.they kept charging my insurance company twice. Then would charge my insurance company and it would get reproved, then a week later they would charge them again.and when he got denied, they would call me and tell me it was disapproved. I had the Send receipts of all the bills the assurance paid them to prove to them that has already paid. I had a do this multiple times.this is a ridiculous company.
My next step is to let EVERONE know to stay away from APRIA HEALTHCARE!