Aspen Dental, Albany NY

So far I am not impressed.
When I made the appoint mentioned I express how much pain I was experiencing and was given an appointment two days after. I had been there before so I logged into my online account and updated my Insurance Carrier.
I went to my appointment and an hour and a half later I left with no procedure to get rid of my pain, just a script for antibiotics (no infection had been noted). When I went to the discharge desk no estimate was available because they said they did not have my insurance information available (it was). I asked how soon I could have my problem addressed and was told an appointment could not be made until they heard back from my insurance, best case senerio would be 14 days later. Based on my experience Aspen Dental should remove their EMERGENCIES WELCOME sign.

So I had an appointment. I checked the website before going to make sure that my insurances were accepted, which on the website they were. I waited a good half an hour before I was called up. She informed me that they do not take my insurance which was Delta Dental of NY. I told her I had a secondary insurance listed its FEP Blue. She informed me that if she processed it the claim would get denied because they tried the insurance I had listed as primary first. This made no sense to me. She told me I could still be seen but I would have to pay 217.00. Now why would I want to pay that when I HAVE 2 DIFFERENT DENTAL INSURANCES? I called the customer service line and was told they do take that insurance as well as I should have been offered the first new patient visit for free. I was never offered that. She said she will have an office manager call me but no one called me I will never deal with them again.

So, I came to Aspen dental 2 years ago to have my wisdom teeth removed. I had dental insurance at the time as well which covered some but not all of the procedure. To take care of this, Aspen dental offered me a no interest loan, If paid within 10 months, to finance the rest of the procedure. Let me reiterate that this was in Feb of 2017. I took out the loan and paid it off before the 10 months were up and all was fine and dandy. Here it is 2 and a half years later and these people put me into collections for the remainder of the procedure because they did not get paid by my insurance. How is this my fault? When I was there I was told insurance covers this, you finance this and it's all set. Now my credit score dropped 90 pts because these morons do not know how to set up accounts paid and received. This is not the first time I have been made aware that they do this either. Had i known before hand i would have researched a more reputable dental company. I will update this review once my lawyer has served the manager legal documents. Stay away

The hygienist was amazing. Very good at what she does. She was very gentle and explained absolutely everything to me and made sure I understood before I left.

I had visited this office prior for the extraction of a wisdom tooth, which went fine. Just fine - not extraordinary. I had previously been to Dr. Carl Cazalet out of Guilderland for years, and he was the absolute best, so I had high expectations.

This review is not about that experience, however. I called yesterday to inquire about discoloration on a bond I have on my front tooth and after being on hold a moment, the receptionist advised me they don't "do bonds". Very confusing, as dentists should have the ability to "do bonds" no problem. It is not orthodontic work - it is dental work. Needless to say, I now have a different dentist - Dr. Frank on Western Ave. The receptionist at that office said it was "very strange" that Aspen did not do bond work, and happily helped me make an appointment within the week.

Aspen Dental is a corporate vampire operation, they will charge you the most to do basic work. I needed a tooth extracted which is covered under my insurance however they told me I needed a surgical extraction so that they could charge me top rate and make more money. I got a second opinion and I had my tooth pulled with no out-of-pocket expense add another dentist office. Aspen Dental is a corporate driven rip off.

I was in need of an emergency dentist for an infected tooth, they originally told me that I could not be seen for 5 days. Exceped the appointment since my dentist office could not see me for 2 weeks. Before I hung up the phone I asked if there were any openings come up please let me know. Within an hour I had an appointment the next day. My appointment was on time and the office and doctor where pleasant an accommodation. This will be my dental office from now on.

Only thing was I had to wait in the dentist chair for about 20-30 mins until he was done with a prior patient but The dentist went over my hundreds (never had so many before) of X-rays they gave me & explained each one to me, (I never had a dentist explain my xrays in English terms, haha. I told him my main concern & he said we will address & take care of that first, got a estimate & thank god my insurance covers it all. I can’t wait to go back in a few days to get that taken care of!

Friendly and attentive reception, caring and skilled technicians, billing department - all make your first and/or subsequent visit less stressful.

I went in to have some teeth removed, they where extremely informative, i was extreme nervous going they relaxed me they explained everything. When I got home and got ill from the meds the doctor called me back and talked me through it and solved the issue and i feel better. I highly recommend Aspen!

Worst place I have ever been to. For each appointment I have to wait about ONE hour! And they don't even apologize for it! I highly recommend NOT to go there. There are a lot of other places that treat you respectfully.

I just got 3 teeth pulled jan 7th 2019 and they did a amazing job. Made me feel extremely comfortable as well as got them out in 123.thank u to the dr and assistant that made this happen

I was having trouble with a few teeth after a previous dental visit near my home. I refused to return to the same Aspen facility and chose to go to Aspen in Albany. The entire staff were extremely understanding and helpful. Dr. Iancu treated me with respect.answered all my questions and went out of his way to fix the problem.

They cancelled my first appointment a half hour before it was scheduled. They called to change the rescheduled appointment for an earlier time. As someone who works this is extremely inconvenient. Once I was there, there was no dental hygienist to do the cleaning. Now I can't go somewhere else for cleaning for 6 months because most places require a full exam which my insurance won't cover.

My first time in over 5 yrs, the staff at aspen dental took professionalism to
A whole new level spectacular visit.
Thank you great team.

This place is soo expensive! Everything is financing as if i were taking a mortgage on a house, they do not work with you whatsoever. This place is a scam. Stay away!

I found the staff to be professional and courteous; they answered all my questions. This was my first visit here and had two fillings done. Both the dentist and assistants were professional and efficient. I would recommend this location to others.

Waiting to get an implant done next week. So far they've been helpful and the receptionists are very polite! I've been in so much pain these past few weeks I hope they extract this tooth and make my life less hell.

Explained in great detail.worked with my insurance to get the price down and all my work Is getting done within days after my consultation. And if ur skeptical just go over and see for yourself, a lot of people trust them and they don’t have a high turnover rate with staff.they remember the customers name and the customers remembers theirs.

Great staff. Everything was on time. Clear explanations by the very knowledgeable doctor. The X-rays and exam WERE free. Cost of the planned procedures was very steep, however payment plans and financing were available and offered. I will be going back if I can ever afford it. Thank you aspen dental in Albany.