Asurion Phone & Tech Repair, Blasdell NY

These guys are very knowledgeable and willing to help you if they can. I've had such a great experience while tuning up our computers, repair of a cell phone screen, and trying to fix my business cell phone. I highly recommend them!

Amazing and very knowledgeable people in there. It was super busy when I went there and Tyler helped me at the counter and was still very respectful and courteous and calm even though it was busy. Francisco repaired my Xbox series S quicker then I thought it would be. I honestly thought my fan was smoked, little did I know the top of the Xbox had a dent and was preventing he fan from spinning. Anyone and everyone should take any device they have to this place I've even taken sell phones here and they repair those too quick and efficient. Also free of charge! Even though they still had to take the time and the labor too pull the dent out.thanks guys!

Asurion has amazing customer service! They diagnosed my phone and ordered the parts needed asap! They told me it would be a 4-5 hour with my phone and got the job done in 2 hours! Couldn’t be more happy with the service! Great job Asurion!

I brought my phone in to have the screen replaced. Needed to have this service done about a year ago as well and was disappointed to find that the overall customer experience has dropped off significantly, since the asurion acquisition. To start - all of the staff I worked with was understanding and apologetic regarding the situation. This review in no way reflects the service received from them. However, I found it unacceptable that it took WEEKS just to order the correct part for my repair. When I brought my phone in, I advised the employee that it was a Motorola One, 5G device. He took a look at the phone itself, as well as the details in my phones settings to ensure they ordered the correct part. He explained there are variations of the phone and he wanted to make sure they got it correct. I paid my deposit and was told the part should be in within 3-5 days. Two days later I received a call asking me to return to the store so they could verify the correct part prior to ordering. Apparently it's on the expensive end as far as screens go so they wanted to be sure it was correct. So - 2 days in and the part still hadn't been ordered yet. I asked them if they could pull the work order from when I had the screen replaced a year ago and use those specs, it's the same exact phone. They assured me that would work and they would proceed that way. A few days later when the part arrived, I brought my phone in for the repair and was told 2-3 hours. An hour later, I received notification that there was an issue with the repair and I needed to contact them. Come to find out, after all that, the incorrect part was ordered! So I returned to pick up my phone, screen still bleeding, and was told that they weren't going to put the back all the way onto my device so that it would be easier to open up again once the correct part arrived. I was once again told it would be in within 3 days. Five days later I called to find out if there was an ETA on the part as I hadn't heard anything. The employee who answered had no idea when it would be arriving. He explained that after asurion bought out ubreakifix, they took over ordering of all of the parts. Those in the store had no control over what was ordered or when it would arrive. I could hear in his voice how frustrating it was to be at the mercy of asurion in situations like this. A few days later the screen did arrive, and the rest of the repair went smoothly. They offered $20 off in recognition of all of the issues and delays, which was appreciated. Overall, if there was an option of somewhere else to take my phone for this issue, I would have taken that option. Having to wait weeks and make multiple trips back and forth is frustrating and disrespectful of the customers time. I do hope this is something that is addressed at the corporate office level.

My guys at asurion are awesome. Had some issues with usb c port and they fixed me up. Quick and great service!

I would give Tyler 10 stars if I could! I stopped at the Verizon store and they were completely useless. I stopped in the Hamburg location and Tyler quickly addressed my iPhone issue with the best customer service! I’m in customer service for a living and I will skip Verizon and go directly to Tyler if I have any phone or tech issues. Thanks so much!

I'm amazed at the super fast service I received! Dropped my phone earlier this afternoon and the screen went dead, so I walked in for the first time to Asurion and within half an hour they completely replaced the screen for me! I never thought I'd have it totally fixed the same day. Like I said, amazed. 10/10 would recommend!

I was over joyed with the experience of the tech and A1 customer service I received from Chris and the other associates best team I seen in along time

A few years back they messed up the fix on my roommates Apple laptop. Their repair didn't come out well and when we called to complain they tried to put the blame on us as having false expectations even though they said they could fix it. The body was separating and they didn't fix. Fast forward a few years to today and I thought maybe they have new people, fresh attitudes and why not give them another chance to earn my business. I spilt orange juice on my laptop and needed it cleaned up. First thing he tells me is they recommend I get a new one. He wasn't focused on salvaging this one even though time was of the essence. I ask if he can fix it today and he reply maybe. Maybe? Time sensitive liquid damage can't work on maybe. That bothered me. The answer ended up being he could do part today and part tomorrow. He could have saved a lot of the convo by saying he didn't have time. Also, he said the price was $79.99 to clean it to start. Key words, to start. Because there's a whole lot of possible extra charges.

I ended up calling and going to the West Seneca location and had 100% better experience. Firstly, it's $49.99 for the cleaning. Plus he was so kind and helped me to get the asurion home plus which saved money this month by joining for $24.99 and the cleaning is included for free. It was done in a couple hours. Go to West Seneca, it's just 5 minutes away from this less than location.

Excellent customer service, excellent work done, extremely professional, upfront and honest. Highly recommend!

Went there to get my screen on my iPhone 12 fixed and they did a wonderful job! The phone screen was flawless! Will do business with them again! Joe was a big help if you need something repaired, give these guys a shot!

I made an appointment with this location for 6 PM which was an available slot on their website. I called to confirm and the employee was extraordinarily rude with me. He expected me (a person who does not work at a screen repair shop) to know how long it takes to repair a screen. He let me know that even though I scheduled an appointment that they would not fix my phone at that time. What a joke. There is no reason to be rude to customers who are attempting to patronize your business. Do not go here if you are looking for service on your device