Atlantic Toyota Service Center, West Islip NY

The employees here are very helpful and kind but every time I have taken my car for maintenance something has been left wrong. I've had to either return to the dealer to get it fixed or I've had to do it myself.

I just called this dealership and was looking to have someone in sales call me back. I was told rudely to visit their website I began to say I was looking for some more information that's not fully explained on your website but couldn't even get those words out. As the person answering in the service department said NOOOOOPE over my words. I understand social distancing and all during these times. But you would have been able to sell a $38,000 vehicle this weekend by just answering a few questions on the TELEPHONE.

Came in for 30k service and NYS inspection. Two hours later I leave. When I get home I realize they didn't put on the new inspection sticker! I drive back, the valet takes my car back in, another 30 minutes and again on my way. No 'sorry for your inconvenience'. Lack of any customer service. What a mistake buying from these people.

I will add this: After I placed the review I was contacted about my service by text. They didn't know about the review. As you can see there is no concern or apology. My last response which they didn't answer was 5 hours ago! They need a crash course in customer service!

I would give negative stars or 0 stars if I could. Horrible experience. They keep you waiting. Never offered gap insurance. Lied about car having a remote key for car and never was compensated. No accountability from anyone. STAY AWAY AT ALL COST

The wait is long, but aside from that, they always find away to make sure you waste a lot of money!

Whenever my wife or I go here, we are treated extremely well. We have our car maintenance done here and nowhere else.
I have had the pleasure of dealing with several quality service advisors here over the years but have built a trusting relationship with Timothy Keehner.

I have been going to this dealership for almost a decade and always request for Tim to advise me on what is needed for my cars. He is not only knowledgeable but even more importantly, he is honest. Bringing a car in for maintenance can be a hassel but Tim and Atlantic Toyota make it as convenient as possible.

Saturday mornings are busy to say the least but there are plenty of copies of Newsday to read, TVs to watch, bagels and muffins, coffee, tea and hot chocolate and a roomy waiting area. I often bring a laptop to do work at one of the desks in the waiting room, complete with free Wi-Fi.

We request that Jeremy work on our cars as he takes the time to explain what work was done, why it was done and what we may need to be aware of at the next service appointment. I feel safe and secure when leaving the dealership knowing that he has worked on my wife's car.

Between Tim and Jeremy, I know my car and I are going to be treated extremely well.

Maintaining cars through dealerships can have a bad name because of the cost associated with original factory parts and having to pay factory trained technicians but I always leave knowing that I was treated honestly and that I paid a fair price for top quality work.

I love Toyota it doesn’t matter what model they are the best I came here today because some parts are needed for my little Corolla also nice people if you ask for advice count on them thanks.

Excellent service, very friendly and knowledgable staff and customer service. Waiting room is comfortable and has free coffee.

Great service. I was there earlier than my schedule time and they told me no problem and they took my car right away. Waiting room was nice and I waited while watching the news.

Shady sales people will tell you they have the car you want to get you to come in even if they don't. Pushy and uncomfortable experience.

Amazing attention to detail and they really make you feel like family! Steve and Mike are doing an amazing job!

The guy at the service department wants a check but doesn't want to work. Gave me the wrong piece 3 times because he was too tired to do his job.