AT&T Store, Carle Place NY

If I give this incompetent store no stars I would! Went in for new device and was LIED to by a rep stating she didn’t have the phone. When I called her out on her bluff she made up some story stating it was for a business deal when it wasn’t. She ends up coming out with the exact phone I wanted and claimed she found an “extra” in the back. 9 days later I come back to store because the phone was deemed a “LEMON” by Apple, the same woman & another rep pretty much ignored my concern and told me they couldn’t help me. Will NEVER go into this store again!

Since I’ve joined AT&T as a customer l have admired there customer service. There dedication in help solve any and all problems that customer have has been outstanding. Many years ago l was with T- Moble, and l have no words for how unsatisfied and disgusting and disappointed by there service; from yelling at me to telling me it was my fault my phone was not working probably to just plain and simple rudeness. I tell my friends and family to go to AT&T all the time you want be dissatisfied or disappointed. You guys have the most outstanding and amazingly wonderful worker l have ever seen. I had Verizon as well and they were no better than T-Mobil. There prices were outrageous and the customer service was no better. Thank you so much AT&T for making my experience a lot better than the rest. Sincerely Debra Williams.

Last year added extra accounts and mobile hot spots customer service was great down grading from 6 lines to 5 lines this year still waiting for help customer service Conrad said the manager Kevin would help been waiting for over an hour so far no update. Conrad left and we havent even seen Kevin come out to speak to us. Been a customer for more than a decade, considering switching worst service we have ever received. Figured we would receive better service in person than on the phone guess we thought wrong would definitely take business elsewhere and write a complaint to corporate, FCC, BBB. If I could give zero stars I could. Latoya though was very helpful.

The sale peoples was very helpful in the store. But with preordered phones the Galaxy S22 has a problem activating my 2 phones took over 2 hours each to activate. The sales representative had to call technical support which could not solve the problem They put me on hold for a 1/2 hour or so. The phone was finally activated.

Purchased new phones through the online site and came here to trade in the old phones. The customer service rep did not try and sell me other services and helped me with exactly what I came in for. Would come again to purchase phones and plans.

Efficient, reliable and prompt service. If you can, skip the Apple Store and come here for products and service.

Went there to have new cheap compatible phone at&t says I need in order to continue getting service. Sat down with someone named Roger who while he was helping me to switch my phone over, allowed practically everyone who walked though the door to interrupt, instead of Roger saying have a seat take a number or Im helping someone, Roger is not paying attention to the customer who's turn it is, long story short, he tells me I'm all done, I'm thrilled because it's a mad house in there, get in my car I realize the new phone is saying no service, I'm not getting dial tone all my apps never went through nothing. I ended up going home and calling customer service and they set up everything.thank you roger

Horrible service, not clear about charges and when you aske questions they get angry, and give you attitude.

I had to wait only to sales reps but once I was seen it was fast the rep was very knowledgeable my new phone is on its way.

Dan is the man. Can't wait to get back there and see more value. They have the lowest price on a decent phone I think like $72 or something. All my friends at Metro Express hate Metro now and want to become AT&t what a great values they are coming up with and the phones are much better quality too. Be careful and watch out for Metro. Only in the poor neighborhoods look on your map and try to use AT&t or Verizon

It was a pleasure working with Andrew he was very knowledgeable and helpful we had an amazing experience at this store thank you for your patience and guidance and help us get phone we needed

Loved the service provided by Janerlee Gonzalez.
I will use this Att place from now on. Very helpful and polite.

Been a customer over 20 years. Not anymore. Bill is never what they say it will be. Always over charged. Bye att

Today was an amazing experience with Mary, she made everything flawless and would recommend everyone to her

My fiancé was a T-Mobile customer who was looking to merge with me and add his line onto my existing AT&T plan. We were both also in the market to upgrade our existing phone models. Before deciding to walk into a brick and mortar shop, we had done our own research online on the process of adding a line and AT&T’s services. We thought we were knowledgeable enough to know exactly what we had to ask for when we visited a store.

We visited this AT&T branch on Saturday 05/15 and were greeted by Andre. We told him right off the bat what we were there for, but Andre gave us different options to save us our effort and money. As a salesman, he was not pushy and he presented us with facts, numbers and information to let us independently decide for ourselves what we wanted. He was patient and took the time to explain to us the different services, as well as phone models. We did not feel like we were being rushed at all - Andre was patient as my fiancé had a slight hiccup trying to release his line from T-Mobile, and also as it took about 40 minutes for data transfer from my old phone to my new phone. We left the store as happy customers feeling like we were not swindled. We walked away very satisfied with the customer service and with the products we purchased.

The space itself is very clean, bright and spacious. All the employees wore masks and there were plenty of hand sanitizers for use at different stations.

A big thank you to Andre!