AT&T Store, Dunkirk NY

I hate going to the att store but I was impressed with this one the staff hear really nose how to multi-tasking instead of just sitting there and talk about nothing they would help another customer out when waiting for downloads with the customer at hand

VERY helpful. Needed a phone in a pinch and Ashley came through like it was nobody's business!

We bought a phone from AT&T directly for my husband and were having difficulties setting things up and transferring data. The staff at the Dunkirk store helped my husband in little to no time. Thanks for the help!

Jeff Carpenter was incredible he stayed as long as we needed and resolved all issues with us switching over from straight talk. Even after the store closed Jeff was determined to leave us happy and get the job done.

The girls at ATT Dunkirk were so helpful, patient, and friendly. Customer service was A+ Thank you!

Ashley helped me immediately with a very difficult problem. She was kind, patient, and professional. I highly recommend her.

Very poor customer service. They tried to fool me into believing my phone was junk because it wasn't connecting to the service. I went home that nite and did a network reset and it works great. I'm not happy with you att&t. I will be dropping your service once my phone is paid off.

My husband & I recently upgraded our iPhones at the store and the store manager, Ashley, was absolutely wonderful! She was very knowledgeable about the upgrade process and super attentive to our needs. She went out of her way to make the process as smooth as possible. With her exceptional expertise, we were in there less than an hr. Additionally, she helped us to get the best possible trade-in deal available for our plan. I would highly recommend Ashley as your go to person at this location. Her knowledge and cheerful personality are a solid A+!

I came to the store to switch from Spectrum to AT&T. The gentleman switched my service but never gave me plan options or additional lines of service (I wanted an additional line). He simply switched and sent me on my way. I didn't know the plan he assigned to my account was $40 more a month than what I was paying with Spectrum.

We make the 45 minute trip to this store any time we need help! They are always helpful, patient and knowledgeable. I can place my trust in them to take care of everything I need. We got two new phones this time, and they worked hard to get everything changed over and make sure we were comfortable before we left with them.

I would highly recommend this company! There was no high pressure to buy an expensive phone. Jeff listened to my questions about what I would need in a phone and made some suggestions. He set up and transferred all my data to new phone.
He was friendly, professional, knowledgeable and detailed oriented!
I would highly recommend this store for all your phone and technical needs A+

Everytime I go to an ATT store for help with my devices, they send me to UBreakIFix. We were told over the phone the people working at the store would be able to help. Of course they couldn't. I went to UBreakIFix and was helped within 20 minutes for free. All I needed was a factory reset which they could have done in the store. A huge waste of my time. I'll just be going to UBreakIFix next time. The people at the store don't want to help unless they can sell you something.

My wife and I have been with At&t for about a decade. The staff at this particular location is great. Ashley is very good at finding which device fits you best and in your budget. We did, however, have a small issue with our recent trade-ins and for some reason customer service could not fix the problem. We were contacted by the district manager, Jeff Carpenter, who looked into this issue and helped us get it resolved in conjunction with another department within At&t. Otherwise, we have had a great experience with the company. I feel it's important to promote a business that stands for exceltional customer service and genuinely cares about the community in which they serve. This location specifically does that and I would recommend buying exclusively from this store.

Had a great experience while at this location on Black Friday! Amanda helped my fiance and I switch to AT&T. She answered all of our questions and was very helpful. Thanks again!

AT&T is straight trash, not specifically this location or workers but the network itself. I've had it for 5 years now and it was ok for the first year, but it just starts degrading faster and faster over time. I tried the new wireless router they had in spring 2020 and could barely get 2 bars on it any where I went. It gave a max of 3mbps so I went back and they replaced it, but it still didnt work so I had to rescind the contract I signed within a week. Now I can't even stream on any thing higher than 480p without buffering. If you made it to the bottom of this complaint here's a medal
My advice to you is go to Verizon and get fios, I'll be doing the same in a few months when the money is right

I am just finishing up with my time here the Dunkirk Att. Jeffrey and Amanda were spectacular, they addressed all my needs and were very accommodating with all my needs and my questions as I am very technologically unsavvy. Thanks guys!