AT&T Store, Fairport NY

I love Ivanka and Carrie at my AT&T store! They're not only knowledgeable, efficient and helpful problem solvers, but are welcoming, friendly and easy to talk with. They're gems!

AT&T store at Perinton Square were awesome. I had many awful issues with online chat about our Direct TV the previous day and decided to go into the store to go over everything. Jay and Carrie were wonderful. I will definitely go there instead of ”online chat with a tech” again. The chat person messed up our account and didn’t understand very simple questions. Obviously chat was with someone in foreign country.
Thank you Jay and Carrie!

Ivanka was an absolute pleasure to work with!
She was extremely professional, knowledgeable and so helpful. I transferred my Verizon account to AT&T thanks to her. Thank you for a job well done!

Ivanka and Greg were amazing! I’m not good at all of the phone stuff! I got the best phone upgrade for me and they got my monthly bill down and got us on a better plan for us. They did everything!

I usually go to this location when I need assistance. In the past I haven’t always had the best customer service BUT this time when I needed help with my phone it was a whole different experience. The store has a new manager, I believe her name is Ivanka. She was pleasant, knowledgeable and made me feel welcome into the location. Even though my phone was a quick fix, she was incredible. I will continue to come back to this location. I highly recommend anyone to come and see her.

Greg helped me out today. I stopped in due to the camera app disappearing on my screen but still somehow visible in the phone apps. I had done everything I knew how to do. He didn't have an initial solution but used some other resources at hand and came up with a solution that worked. Well done regardless that he has only worked there for a month. Thank you so much! I use that tool nearly every day

Benjamin at the Fairport AT&T was patient and thoughtful helping me with my phone. I was dealing with some really stressful issues and he helped me slow down and deal with them. Honestly this was the greatest customer service experience of my life. I felt heard and validated. I can’t recommend Ben enough and the man deserves a raise. He only works Mondays so that’s when I will be coming back.

Don’t come here the workers and even the manager have no clue what their doing and have caused us to have to come over multiple times, they lied to us about not accepting returns when in reality it’s their liability