Auto Collision & Glass, Niagara Falls NY

They are great working people and friendly go all out to satisfy their customers great jobs

The personnel were efficient, kind and explained everything easily. They dealt with the insurance and had everything figured out so I didn't have to. They kept me informed, text messages were sent with updates all the time. There was a loaner car for me making drop off easy. The car was done a day ahead of schedule. When I picked the car up at completion I didn't notice one small spot that wasn't done so I called.they got me in first thing the next morning and fixed it while I waited.great! The car was clean and looked fantastic when I got it back. I would highly recommend them.

Very professional and courteous. I was extremely impressed with the lobby decor. They handle my rental pickup, claim adjustment and the whole collision repair process, this whole one stop process was all handled by Auto collision and glass. This took a lot of my hands, fast professional service. I will definitely continue to use them for my auto needs,

Talk about customer service, this location is up to par! Jessica the front desk worker was very informative throughout the process. I heard from her twice a week as my car was in the shop. Also helped me out a great deal when going to pick the vehicle up. Car looks great and am extremely pleased with the level of work the guys did when repairing the vehicle. All tens across the board for auto collision and glass located on military rd Niagara Falls ny location!

Well worth the wait to get the appt. Excellent job. Suv looked like new when I picked it up

I wouldn't trust anyone else with my vehicle, had to wait a month to get my vehicle in, I could of went elsewhere but, I wouldn't get the amazing service I do when I work with these guys.

This is without a question the place to go. Tom Paoletta is the man for all your vehicle repairs and needs!

Excellent experience. Staff was courteous and very knowledgeable and kept me informed all through the repairs. The quality of the work was exceptional. I will definitely use this company again should the need arise

It seemed like they were slow to file paperwork in a timely manner, when they said my SUV was done and ready for pickup, I still had to wait because they were waiting for insurance to make a payment but I found out that insurance was waiting for paperwork that was not filled before it was done. That delay cost me extra money for a rental for a week.

The most irresponsible place that has given me services where the opinions of the customer are not considered