Avis Car Rental, New York NY

I loved my recent car rental experience. Which I did through Uber via Avis. The valet service is a special touch. Being able to have the car dropped off and picked up is truly a convenience. The car we received was clean and in excellent condition, It was literally the best car rental experience I’ve ever had. Lastly, I had groceries in the back of the car when the person came to pick it up and they helped me take it out and checked the vehicle to ensure that I left nothing behind. Thank you for the experience, I’ll be back.

Vehicle was nicely maintained. Valet employees were kind and courteous. Will start using this over Zip car.

Tashanta of the UPTOWN MANHATTAN W 97TH ST (J75) Avis location is truly a spectacular customer service agent and person. She was kind and sympathetic to what I needed to do with my Avis rental car - move my son to Pittsburgh - and was able to find me a mini van as a substitute for the only cars available when I originally made the reservation which would not have been big enough. Her friendliness and compassion and commitment to helping me rent what I needed reduced so much of the stress and made the whole experience incredibly enjoyable. I must also extend special praise to Khalil, who prepped the mini van beautifully, taking the time to clean the car and show me exactly how to fold down the seats. The two of them are wonderful people. Avis is fortunate to have them as employees. I highly recommend them!

Terrible service. I’ve been using Avis for a while now and this particular location had restrictions I’ve never even heard of and different policies from other branches. Next time I will go to my preferred branch even if it’s 100 blocks away from me.

After waiting for 40 minutes to get a car I had already pre-checked, the lady at the front desk was screaming at me saying she was alone that day. Really bad experience and customer service. Complete contrast to the service I received on Sunday.

Easy check in/out. Nice friendly staff. Reserved car ready and waiting.good all around experience.

I reserved a full-size car, but they gave me a compact instead. Also charged me for the full-size car.

Staff at Avis were friendly and helpful. The vehicle wasn’t particularly clean and needed a service but it did the job.

The worst customer service. Never have cars and rude about it. The security guard who helps is also unfriendly. Never will come here again.

No point booking and paying for a particular car type because there's no guarantee that the garage will have that available when you go to pickup.

Fantastic service, great cars, just perfect experience with Avis
thank you
Charles

Overall the pickup and drop-off experience was smooth but three things were disappointing:
1. I was charged a $25 fuel service charge even though I returned the car full. I drove the car less than 30 miles on my one-day rental and topped it off at a gas station 5 mins away. Customer support refunded me but still, very annoying.

2. The car had on its oil change light, which does not give great confidence the car has been maintained correctly.

3. I rented a full size sedan but was given a Jeep Cherokee in an off-road trim. Of course to many people this is an upgrade, but honestly it’s becoming increasingly frustrating to book a car that I expect to get 30-40 MPG only to receive a car that barely gets 20 MPG.