Bang & Olufsen, New York NY

I needed help with a warranty. Speaking with the service team helped me get sort it all out. They were knowledgeable and listened.

Great store with a lot of cool audio and video devices. Ground-shaking demos in the theater spaces. Cool NY apartment experience downstairs.

Beautiful shop and trained staff; Michele was very thorough, kind and helpful. A visit is recommended.

I went to the Ferrari event last Wednesday and purchased the explore and ex and I love them!

A spontaneous store environment that I can say I will never forget. From the pleasant vibe to the welcoming staff Michelle the store manager really helped me find what was the best fit and I surely will be back again to see what B&O has new to offer!

Customer service for their warranty is terrible, I had a defective headphone and it’s been over four month, they don’t reply to emails and when I call in they give some excuse and hang up, totally unacceptable B&O, I’ve purchased many products from them for 25 years!

Came in to the store with 8 year old headphones which stopped working properly several years ago. Chris went above and beyond my expectations in solving the issue. Best customer service I've ever experienced. Best of all, my headphones work good as new!

When you buy a Bang & Olufsen you are not only looking for superior design and sound quality, but also for exceptional client service. Here is where Michele and his team from B&O Soho come in: they ensure you get the information and support you need to enjoy your new equipments to the fullest.

If you are in NY looking for B&O products, visit their store. They will show you new products in detail, help you choose which model is right for you, leave the store with your equipment properly configured and in working conditions, and ensure that, if you have any problems with your new device, they will be there solve your issue in a matter of minutes.

I checked out the store today to find a charging cord for my headphones. The staff was beyond helpful. Can't recommend this store/brand enough. Thanks!

I had to return earbuds to Bang & Olufsen (B&O), which one wouldn’t expect to be a big deal, but B&O corporate treats online orders differently from those made at a B&O store. And since I live on the west coast, but made my purchase in NYC over the holidays, completing the return was proving unexpectedly difficult.

Then Michele from B&O SoHo stepped in and went out of his way to proactively help me when I was having trouble— he took my issue into his own hands, generated a prepaid return label, and kept in continued communication over phone/email until my issue was completely resolved. It may not seem like a big deal, but when I had a finite period to return the product and was hitting multiple dead ends trying to do so in my area, with B&O corporate etc, it made a huge difference having Michele’s support, and I'd recommend checking out the SoHo store!