Bank of America Financial Center, New York NY

Terrible management and the worst service I've ever experienced at a bank.

Just opened an account here. Good experience. Thanks Kedesha for her services.

Lazy staff. Only one teller works, two others stand & chat outside the boot. When I asked them to expedite the service they said me that I have have to wait in the line.

I made a 12: 30pm reservation to have a marriage license notarized. Showed up and there was no one even attending the desk so I asked the clerk and he said the notary was out today. No explanation for why my appointment wasn’t canceled. I asked if he could help me in calling nearby BoAs to see if any of them had notaries in before I wasted my time running around (and also because all of them close at 1pm). He basically ignored me and said he had to help other customers (there was one person in line who’d been waiting less than 5 min). After repeatedly ignoring horrible BoA customer service - this is the last straw - have heard such good things about Chase so look forward to moving my business there including the joint account we are planning to open after getting married (no thanks to BoA)! I know Bank of America doesn’t care but just be cautious if you think make a reservation here means anything

I can’t exchange $1 coins for bills. What kind of bank is this?

Lazy employees, location close at 6pm, refused to take customer at 5: 40pm. BOA keep up with you CustomerService

Great servise from Paula! Very professional, kind and friendly person. We were lucky to meet her cause all our issues were resolved professionally and quiet! Highly reccomend Paula to all potential customers.