Barks & Rec Center - Boarding, Training, and Daycare, Brooklyn NY

UPDATE: Fri, 12/2 my husband brought to my attention Barks&Rec charged us per puppy, as opposed to the total we were given when the time came to pay.

I would like to give this place a much better rating, but the owner, Anne, has horrific business acumen.

My husband and I arranged a 5 day, 4 night stay for our 2 new puppies. We were quoted a price for their stay. Upon returning to pick up our puppies, we were met with the most INCREDIBLY childish, disoriented and pathetic customer service from the owner herself, as to what time SHE would be there before closing, informing us that she no longer wanted to be there, even though it contradicted the time for puppy pick up.

To our surprise, Anne left and an understanding employee called to inform us he would be there for us when we arrived. Upon arrival, we learned of a greatly inflated price as opposed to the original quote given for BOTH puppies.

Excellent staff but the correspondence needs to be significantly better since no one is on the same page there.

Also Anne, should check herself on where she is conducting her so-called business and watch how she speaks to her customers, so she doesn't have to keep calling her staff to fight her battles for her.

Lastly, we gave our puppies enough food for the time they were away from us. The very moment they were home, they were ravenous like they haven't eaten in days. Do with this information what you will. Personal opinion, stay away from this place.

I just walked by this place while walking my dog and I must the staff members seemed so excited to meet my little Georgie! Despite the negative reviews I will definitely be trying out this place as he grows up.

Do NOT take your dog here. The owner Anne is rude and consistently incredibly drunk around both staff, customers, and dogs. The space is unclean and unsafe. The staff turnover is insane - people quit constantly. Anne doesn’t care about the quality of care for your dog - she only cares about a profit. There are not regular cleaning protocols. Things go months without getting cleaned or attended to. As a customer, you will get charged incorrectly and overcharged. There’s no website or way to pay other than a paper system, which often creates payment disputes and confusion. I truly implore you to seek care for your pup elsewhere. Barks and Rec is untidy, unsafe, and uncomfortable. As a dog owner myself, and someone who has seen the dirty conditions and inappropriate behavior, I would NOT trust this woman or her business with my puppy. If you want your dog to receive actual love, care, and careful attention: GO ELSEWHERE.

Very unprofessional I was waiting for an hour for an interview that was supposed to be at 10: 30 the place is very dirty and it has a very strong urine smell that u can't breathe without gagging. I noticed that she seemed high.please don't take your dogs there. They are left alone for the remaining time that they are there please be wise and don't take your dog there unless you don't want your dog getting sick

I boarded my dog here over a year ago and received my bank statement and found out that they have been charging me for a yearly subscription when I boarded him once.

Also when he was boarded I was told I'd be sent pictures and he would be washed. He came back filthy and I never received any updates or photos about him.

We’ve been going to Barks and Rec on a regular basis for almost one year now, and Mila our big sweet Dobie is absolutely in LOVE with the whole staff and members of Barks.

We’ve had such a great experience since day one. Every dog is cared with love and specific care to each and one of their needs which is so impressive. They’ve always been ready to help us out in any occasion, whether a last minute trip due to work or long weekend escape. She is always so excited to go back and play with the rest of her fluffy friends. Like Barks says it’s their life a part from us as well, and just like it’s healthy for us to have our catch up with our friends and stay active, it’s a necessity for them if they don’t get doggie contact on a daily basis or have a big area to play all day.

Mila arrives home with literally a big doggie smile and soo exhausted yet completely relaxed as she can be anxious if not, and she sleeps so much more when she comes back. Like the saying too “ tired puppy, happy puppy”

We are very thankful to have found Barks and their compassionate and supportive team.

Thank you from the bottom of our hearts. Especially from Mila:)

We and our dog were very pleased with Barks! This staff is thoughtful, attentive, and very caring. Excellent communication over phone and e-mail. We'll continue to use Barks for our boarding and training needs.