Barre Animal Hospital, Holley NY

Disgusted with the lack of empathy amongst the Dr and staff. They are hard up for money, and truly do not care about the well being of animals. My dog had a large hematoma on his ear that needed to be addressed, and I had set an appointment for 4: 30 on a Friday. On the way to the appointment I stopped at the gas station 7 mins away from their building, where my car proceeded to have issues starting back up again. I tried to call right away, but had no cell service in the area. I could not even call for help at this point. After about 15 mins of sitting in the heat with my dog, a stranger at the gas station offered to help me. It turns out I need a new starter, as the gentleman tapped on it with a wrench to get it going again. From that point I raced over to the office and had to leave the car running in the parking lot. I walked in and was greeted by a back turned to me, as the male receptionist made sure to whisper to someone else in the back, so I couldn't hear what he was saying. There was no one else is the building and I pulled in at 4: 45. A frizzy red headed woman rudely popped around the corner to say they were “closed” for the day and I would have to reschedule. I understood this as I was unable to call. Knowing I was now going to have to my dog to emergency, I kindly asked if the missed apt fee could be waived. I tried to explain what happened and the woman smirked at me, while shaking her head dismissing what I was saying. Its like she thought I was lying about my reasoning for being late. Its almost as if she took joy in turning us away and charging us. Mind you, Ive spent hundreds of dollars here in the past couple of years on my 2 dogs. Finally she rudely says “its up to the Dr”. I had her go ask, as the Dr couldn't even be bothered to come up front and talk with me herself. After the woman came back to the front, I was told the fee would still need to be charged. They didnt even offer to reschedule right then and there. The male receptionist just stood silent the entire time, which was super awkward. Like I said this apt was a sick visit for my dog and I was really worried about him. The hematoma was quite large and hot to the touch. The Dr could have spared 5 mins of her time as the day wasn't even over yet, to at least give me some reassurance or advice. Again the building was EMPTY! Dr Neno and staff were more concerned about their missed appointment fee than anything else. I will not be taking my pets back here, and neither will any of my family that I recommend to them in the past. This Dr and staff do not care about your pets at the end of the day. Truly a disheartening experience, and my dog was the one left to suffer at the end of the day.

Dr. Neno and her staff took care of my dachshund Rocky all his long life. At the end, when he had to be euthanized due to old age and illness, he, and we, were treated with gentleness, dignity, and compassion. I highly recommend this practice.