Bates, Wallace & Heath Funeral Home, Middleport NY

The service was very comforting, and compassionate. I felt like my mother's funeral was important to mr Mitchell.

Josh and his family have been a real blessing to our family following the passing of both my parents. They are kind, compassionate, helpful, considerate, polite, respectful, and so easy to work with! We are very thankful they are a part of the Middleport community!

Josh and his staff were extremely helpful when my father recently passed away. Everyone is compassionate, supportive and knowledgeable. Until our meeting with Josh, I felt overwhelmed and lost, after the meeting, while still reeling from my father's passing, I felt like I had a better grasp on next steps. Our community is fortunate to have such a wonderful resource available to us!

…. Comforting, compassionate, professional & personal…

Paula and the team at Bates, Wallace & Heath were wonderful during such a difficult time. Thank you.

My father Dennis Bates ran this funeral home for over 40 years. Noone knew the meaning of the word "service" like him. I worked funerals with him during my high school and college years and saw his extremely high standards and dedication first hand. When he died we called the Mitchell family who now own it. Dad always spoke very highly of them but I've always thought that noone could measure up to dad. The Mitchell's did. They couldn't have been any better. Dads former funeral home is in good hands. Highly recommend them.

I cannot thank Josh Mitchell enough for the care and concern he showed for my family when my husband passed away. He explained all the things we needed to work out and offered suggestions when we were at a loss. His calm presence helped make a very difficult time a bit easier. Because of his attention to detail, we were able to get through a very difficult time. The military honors service was a wonderful tribute. Thank you Josh for your support.

Josh was extremely helpful during this process. He met all our needs and went above and beyond to be sure every detail was attended to. His compassion came through as he helped us deal with our loss.

Extremely kind and helped us through a very difficult time. I lost Jim while vacationing, and the unknowns were overwhelming. I spoke with Scott, and he handled everything to get Jim home so I could get home to my family. I can’t thank you enough for your kindness, compassion and the comfort you provided to help us through our loss. God Bless.

David Mitchell was very helpful, kind, and professional. He followed my family member's preplanning wishes, including bringing her out of state for burial, and helped us create a video tribute that reflected her interests. He even offered to bring many of her personal belongings along which helped us tremendously. If we still lived in NY we would use his services again.

Making funeral arrangements during a pandemic and having to follow those guidelines can be very difficult. The staff at Bates Wallace & Heath Funeral Home in Middleport made it very easy to navigate these complications. They were very professional and friendly with obvious care for families seeking their services.