Best Buy, Bronx NY

My visit was ok, the laptop I was looking for wasn't in the the display.funny enough the customer wanted me to buy it cause they don't have it!

Went in to get two phones, but they didn't have phone cases for them anywhere, so I had to return them, they didn't give me any issues, always clean, but empty, well the games are always empty, but people are great.

6/28/2021. Come in for order pick up, text said ready for pick up now, at 10am, I Come in at 1220pm. Being wait for 20mins. And the cashiers on her phone maken a personal appointment. She call downstairs to find my package. They found it. Great.

I went yesterday to purchase a laptop. There weren't enough staff available to assist. The employee that was available wasn't very helpful. He made me he feel he didn't want to be there. His energy didn't want me to buy anything. The laptop I was looking for wasn't in stock.

Weird how something is in stock but nobody is willing to get it for you.
Headphones guy: "yeah I dunno where it is, try customer service they probably have it locked up in the back"
Cashier-you've gotta ask the people on the floor, they have keys"

[orders online for the same price]

Nice clean store. VERY SAD DVD and Blu Ray selection. Why entice me to buy a big screen TV and Blu Ray player if you're not going to have the supporting software. Not all of us stream you know. And too many straight to Video movies. Not many classics or recent flicks to suit my taste. I hate having to pre order movies to ensure I get to have them. And not selling CDs but selling vynil is just downright silly to me. At least Target carries a small selection of new stuff there. I prefer having a CD over a download any day.

Customer service excellent. Offered you home delivery if they didn't have the product in the store write to your doorstep

Try to get a refund my money back but they have no cash so I have to come back hours later to get it that's bull

Customer Service & the Sales Associate team are always attentive and knowledgeable to their customers. I've visited this location, Bronx Terminal Market, quite a few times this year and their hospitality never failed. Teamwork is definitely present.

At this location, not bz. Staff not helpful. Walked around store no one asked me if help was needed. After half hr, I walked out.

Great electronics store. Slightly expensive but still good. Catch their deals or mark down prices if and when you can.

Went to the geek squad section and they were very nice. My phone was broken and they gave me a loaners phone until my phone was shipped to the store. I spoke to Amber. She was very nice and had her information down packed. I would visit this store again

Mike who works there is a complete idiot. I needed assistance and he couldn’t find one simple thing. I even think he lied to me to get me out the store so he can talk to his boys.

THIS STORE IS TRASH. THIS STORE IS GARBAGE. I rather drive 1 hour to another Best Buy than go to this one. I bought a product a while ago I returned it once I noticed it was damaged. THEY HAVE NO GOOD CUSTOMER SERVICE. BARELY ANY PEOPLE THERE TO HELP. It’s like they are short staff. I bought a 55” TV a while ago I get home and the TV IS CRACKED. IM NEVER GOING TO THIS BEST BUY AGAIN. It’s ridiculous, this Best Buy is a whole joke. Even the supervisors are a joke. THEY DONT EVEN DESERVE ONE STAR.

Good place the sale man who help me get my Sony tv 60" is very professional, friendly and know really his job.

Have been here about half hour on the electronics floor waiting and waiting and waiting and waiting and waiting to give away $600 for a new equipment. Do I look Black or something? Still waiting.

I love this store never had a problem with them I recommend this store to anyone is very spacious and they always have what I'm looking for.

Staff is usually short in this store but they try to make the best out of the situation by helping each other in each department. Certain employees also set proper expectations of the allotted time it would take to speak to someone which is great doesn't mean we're left just in space waiting for a representative. Certain employees walk up to you and ask if their is anything they can help you with.

I check them out once in a while but Best Buy are an overpriced store in general. This store in particular always has friendly staff though.

So, I went to buy extensions for security cameras. I did have the pictures of what wire I’m gonna get, but I asked that lady who works on that section to confirm it. She replied this thing Best Buy don’t sell you need to order online. I wonder why do they have someone in a section who has no interest of helping customers. However, I did see that wire in the rack but they didn’t have enough as I needed. So I had to get it from another Best Buy.

Customer service needs alot more improvement, staff hanging out and on their phones is unacceptable. I literally walk for about 10 minutes more or less before I found someone that would "Help Me", I asked him to help me find an Modem/wireless router with certain specifications and according to him the item was not in stock. I asked him to help me find another brand with those specifications and he said that the store did not have any in stock, told me to order it online. I looked through the shelves and of course I found the modem I was looking for. It's a shame that most stores in the Bronx have suck terrible customer service.