Best Western Woodbury Inn

Non existent and lazy staff.no managers on who care about the place.absolutely terrible. Find a better place to stay.

"owner" replies with email address that does not exist.perfect representation of this place.

I sware I stayed here two years ago and was awoken by sounds of trucks backing up using the warning sounds and construction workers working on the building next tot he hotel. Well wouldn’t you say. It’s two years later and 6: 30 am and I look out my door and yet again construction workers making an insane amount of noise waking me up. At least warn the guests before they spend the money. It’s extremely unprofessional.

Do not go to this location. My name is Steven and I nstayed there March 7,2023. On Wednesday March 9,2023 at 8: 00 AM, I lef the room to get their breakfast which was horrible, the maid went in my room and admitted being their. She took my personal belongings and took it to the front desk without finding out if I had checked out. Furthermore, I had $20.00 laying next to yhe TV which she took. Very bad hotel.

There is no elevator. The room walls are thin so you can hear everything. The bathroom and shower area is tiny.

Not worth it. First, the pet fee is actually $25, not 20. You can stay at the La Quinta for the same fee and it's much nicer. Second, the front desk attendant (Leslie) was extremely rude, cutting us off when we were voicing our concerns. They literally don't care. I've been to a lot of BW's and have never had a bad experience. That changed today.

The bed was very firm and uncomfortable. The rooms are quite small and smell like mildew. Noise travels far and you can literally hear everything from the surrounding rooms. Oh and don't forget the construction and the crews loudly idling their trucks in the parking lot at 6am. Not staying here again. I met an Uber driver who has driven and picked up from there and he simply said "Ugh.why would you bother with that craphole. " This place needs to be remodeled or torn down.

I’m currently still in my hotel room and it’s 4am, this is the worst sleeping experience I’ve ever had at a hotel.

The hotel had their power knocked out by nearby construction, so there is this massive generator that’s literally running nonstop. If that wasn’t enough, the mattress is so soft that it feels like sleeping on a balloon. Roll too close to the edge and it feels like you’re going to fall off. Miserable experience!

DO NOT STAY HERE! Our first floor room was broken into. We opened our door after deciding to come back early for the night (thank god!) and a man in a gray hoodie was clearly ruffling through our stuff. My girlfriend closed the door immediately while we were still outside hoping to trap in him, however he was able to pull the door open from the inside. He ran past us as I tried to grab him. He was covering his face the whole time so we didn’t get a good look at him. When we told the front desk the attendant did not seem shocked and at first only offered a room change. This place is suspect for sure. We left immediately after demanding a refund. We got very lucky as the intruder did not have enough time to steal anything. You might not be so lucky.

I have stayed at Best Westerns before and they're no thrill hotels but this was below standards for the franchise. While the location was good, the hotel itself is not a place I would ever consider again.

When I first got to the room, it appeared clean but aged. When I returned after getting dinner, I got ready for the evening and that's when I was grossed out.

I had to have my room switched because when I pulled the blanket down, there was a giant dark mark on the bed. I looked a little closer and discovered it was not only a clump of hair, but the sheets has a giant hole in the middle of the bed.

I immediately got in my car and drove back to the lobby where they switched my room.

The second room appeared the same (clean but aged) but luckily did not have any hair on the bed. There were small holes in the sheets.

I hadn't noticed it much at night but in the morning when I was brushing snow off my car, I realized it was really dark (6: 30am). There were absolutely no lights in the parking lot or the walkways.

The room overall was pretty ok, it has a little fridge, microwave and coffee maker. There’s an AC. The bed was pretty comfy and big. They need to upgrade the rug, also the sink wasn’t even letting the water go down, it just formed a pool. The room was pretty clean. The bad part was the breakfast, they might as well not even say they have breakfast, all they had was decaf coffee, tea, juice and hot chocolate. Not bagels, or anything else of any kind. I would say if you just need a cheap place to stay overnight, it’s not bad.

This hotel fell WAY under my expectations based on the reviews I read before booking my stay. Our room had SO many bugs (even in our bed), dust everywhere and black mold in the shower. Our ac unit made an awful noise and you can hear every other guest that is staying at the hotel. The room smells musty and I can’t believe I spent $700 to stay in this awful hotel.

I am having my wedding local to this hotel. I have people flying all around the country and thought it would be very convenient to have them all stay here at the best Western, after four or five separate attempts attempts to contact their sales team I got no response back and was told on three separate occasions that someone would call us back with information. Ultimately we ended up just having everyone go and purchase rooms on their own accord and have regretted it once seeing the attitude and demeanor of the staff here. They are completely unsympathetic and angry, We asked very simple things like the possibility of a single early check-in and it wasn’t the answer no that upset me it was the way it was said just extremely cold and rude as if I was being bothersome. Rubbing in my face that it’s a $15 service charge for early check-in and that at most that gives you a 45 minute extra window to check in. After spending multiple thousands on rooms between 30 different guest it was kind of insulting. I work in the hotel industry myself and if that was the way I treated my guest I would be out of a job so sadly I regret giving this establishment so much of my business

Just okay. Ice machine was broken. Pool had closed sign and needs work. Continental breakfast was poor. Hotel at reception desk was nice and friendly. No room service.

Mold/mildew smell throughout lobby/rooms & available rooms are not ADA accessible nor is the lobby (there is a step), contrary to what is written on the Best Western site. If you get a room that is in the process of being renovated you can expect anything including stained carpet/water damaged bathroom walls. There is no elevator on the property.

They are undergoing renovations but need to update info on their site to reflect the change in accessibility. I am giving an extra star for the manager’s flexibility in giving us a first floor room to accommodate elderly guests who were fortunately not in need of a fully accessible room.

I did not get room service or any extra towels when requested the whole trip. The food at breakfast was moldy and spoiled. Lesly at the front desk was EXTREMELY RUDE and not at all helpful. But all other employees were nice

Nasty ran down lady name ana was rude and i almost had to pop her in her mouth.and she said she was messing with my baby daddy, NEVER AGAIN!

Pros. Great price, decent breakfast, fresh beverages. Cons.small bathroom, sink outside of bathroom, shower door slides after closing letting water leak out. Summer means bugs and stinkbugs are showing up. Carpet feels dirty, somewhat small beds but comfy, lumpy pillows. But can't beat the price and service.