Big Q Car Service Inc, Queens NY

Big Q car service is the best car service they are reasonably priced and don't rip you off like others for a trip home from casino to forest Park co op another car who stays at the casino waiting for customers wanted to charge me $30.00 for a trip home that I pay $12.00 with a $2.00 top for the drivers some of the drivers at big Q take advantage and charge $15.00 well they get no tip.

20+ min waiting for a cab ride after I was only told it was a 5min wait. Called them 3 times and eventually blocked my number. It sucks because I always used their services because I like to help out my own Spanish community, unfortunately they have disappointed me too many times. UBER is definitely a better alternative Ohh and to top it off the driver was very rude.

Don’t use them I live 5 blocks from them they say they got a cab make tmm you await 20 mins And then don’t answer

Selina (139) is the most extremely professional worker you guys have, and her honesty and service deserves a 5 star rating!

They are unprofessional they have an app for no reason and when they say 5 minutes it’s a lie!

Called for a cab at 4am I was told to wait 10 mins for a driver about 25 minutes passed decided to call back, the guy was like sorry there’s no cars at the moment it’s very busy. I’m like why didn’t you tell me at the beginning of the conversation instead of having me waiting over 20 minutes, had to request UBER Never again with this cab service

They are prompt, professional, have clean, comfortable cars, and are reasonably priced. I refuse to use anyone else.

The car is clean. The driver is very courteous and professional. The price is very reasonable. I will use this Car Service again.

So unprofessional and rude. Called at 7: 31 was told 5mins. 10mins went by and no cab I called the base and he didn’t even let me speak just said 3mins. Lied cause I waited another 10mins. Didn’t end up in a cab until 7: 57. Do not use this service. Also the drivers say different prices than the base.

Some of their cabs they stinks like they never been clean or they take their shoes off in the car smells

Called guy said 10-15 minutes be downstairs so I go downstairs in 15 mins no driver. I’ve taken this car service and god forbid I don’t have my shoes tied and out the door within the minute they’ll leave. So I wait an additional 15 mins and decided to call I’m on hold for a full 10 minutes listening to the same automated message “your time is important to us please hold” for 10 minutes (45 minutes have passed at this point). I hang up and call the number hang up call about 5 or 6 times. Finally get the dispatcher on the phone he goes you should be upstairs waiting for the call (I’ve used this car service for years and they expect you to be waiting on street before they arrive). If the dispatch answered the phone I would’ve been upstairs in a warm apartment with my family….

Don’t use this car service dispatch is nasty drivers hate to wait 1 or 2 minutes god forbid and they never wear there masks do yourself a favor and take lyft or Uber let these car companies die

Literally just got off work it’s 4: 30am pouring rain don’t have a umbrella so i call this cab company they said 8 mins, when it finally come I go outside it’s nowhere to be found. I call them back & the person said that he left so sends another cab and i have to wait 5 more minutes. 10 passes i call back & this cab leaves again? I try calling back to see what is going on and i get sent straight to voicemail.i don’t understand at all. HIGHTLY DO NOTTTT RECOMMEND!

They never showed up. This is the third time that they either did not show or were
More than 45minutes late.

They are trust worthy. They cancel appointments just an hour before they show up. Excuses after excuses

Driver showed up very late after repeated assurances from dispatcher that he driver was “2 minutes away”. When driver arrived, he was a little flirty I mentioned I was in a rush. He drove a little bit and started lecturing me about getting up early lit was very weird because I don’t know him I said I don’t really want to talk, I’m stressed. Can we just go? He got angry and aggressive. Pulled over 2 blocks away and refused to go. He was intentionally making me late because I didn’t welcome advances or conversation. I call dispatcher but they did nothing. He did not display his ID it name. I asked to see Id. He refused. I called and asked dispatcher. Drivers name. They refused. Very aggressive and unprofessional