Bio-Reference Laboratories Inc, New York NY

Wow, this place tries hard to squeeze every cent they can from you. I was billed in April 2017 for laboratory services. My insurance negotiated a significant discount ~$83 and I paid the remaining balance ~$18 on time. Sometime around September of the same year I got a bill from them that matched the insurance negotiated discount exactly. Of course, I had to look back at my records to figure that out since I was almost ready to just pay them since it was for something that happened 5 months prior. The thing that got my attention was that I received another bill in October that was identical to the September bill and it did not say I was 30 days late. It said I was current in my payments. I emailed them and received a fairly quick response that said they would send my case to the adjustments department to resolve the problem. The next thing I know in December I received another bill, this time from their "internal collections department (BRLI) " starting I have an unpaid balance that was due immediately! I called them using the phone number for their internal collections department, which happens to be the same number and extension as the normal payment department on previous bills. Apparently the people answering the phone to collect our money can make decisions without manager approval to tell me that they will send out a bill showing a zero balance on my account. How convenient. Anyway I thought I'd share this scam with everyone hoping that if they have a choice that they go with another lab instead of this one.

It's true. I only received service because my husband speaks Chinese