BJ's Wholesale, Valley Stream NY

Creepy employee followed us. This was my second time shopping here. The first experience was great, there was variety and good customer service. The second time, we went shopping we were in full uniform from our jobs, fresh from a work shift.

My husband noticed we were being followed. We ignored it. By the time we left, we spent about $1200.00, we had 3 carts full. We were stopped and told our backpacks had to be searched. We asked why? We were told it’s store policy to search everyone’s bags. As we watched people walk by with bags not being searched, I told the 2 men that they should treat all of their guests the same way.

The man that was following us approached us with his phone in our faces as we asked him why are you following us? He continued to make accusations and followed us out of the store.

BJ’s, don’t lose your customers by accusing people of stealing and having creepy men follow your guests.

, The worst and the bad bj's ever very bad management, even 1 star the store not deserve it.
I went again this time (04/23/2021) I said maby they got better, but same think very bad managment i asked to see the manager and they told me there is no manager today.

Lines are always unnecessarily long, with many open self checkout stations open to take customers, they’re always out of stock stuff, and poor overall customer service. I rather travel to the next closest bjs or maybe even Costco then waste my time coming here.

Route I took to get to store
95 North through George Washington Bridge. Then take 6A for Highway 678 South (Whitestone). Follow 678 South until you get to the exit for the airport. Stay to the right coming off ramp because you will take exit D which puts you on 150th Ave. Go to end of 150th Ave and turn right onto 134th. Turn right on South Conduit. South Conduit is literally side by side with the beltway (No commercial trucks allowed on beltway low clearances). Take South Conduit to Green Achrs. Turn right. Take right at traffic light located at store. Go around the right side of the building where the tire center is. Docks are on the left. They have no issues unloading water. I had a full load of new shopping carts double stack and no one including the managers wanted to take the time to unload it. I literally was there from 11pm until 830am the next morning going back and forth until they finally got it over with. Only took the gentlemen that finally said he would 45 mins to unload the truck. They also ripped 2 of my load straps. I personally will not return but they will send you straight to the dock if you have water or half a load of carts.

This bjs is conveniently located off sunrise highway by the border of queens. Prices are equal to other bjs, which are good. The store is fairly clean and features public restrooms and a small food court. At times they have a person standing before you leave asking if you want work done to your house. This bjs has people who check your receipt, the fake job of looking at the 45 items in your cart and knowing what missing after looking at 100 receipts before you. This line to exit makes it difficult to leave. The major downside of the bjs is register personell. Don't get me wrong, the cashiers are friendly, but to deal with the amount of people that visit this store lines are tremendous. I lived near this bjs for about 15 years and still drove to a further bjs due to this, however the one in Westbury isn't much better. Try Levittown or Farmingdale.
This bjs also has a tire section. I made the mistake of ordering tires online. There is a compatibility chart of matching their tires to your car. I found some that did and ordered them. I came in a few days later and they said they weren't in. Then they called and said they were in and I went there, the tires wouldn't fit my car. This was clearly a website issue, but it cost me about 10 days.
This rating is in no reflection for all bjs, just the disaster bjs that is located in valley stream.

They’re not refunding brita filters yet today the manager took one back from a Jewish lady who made a scene about not needing it and no one telling her it was final sale so the manager Janice took it and told the cashier to process the return. I have one I haven’t used which was meant to be a gift to and uncle when water bottles were scarce BUT THEN HE DIES OF COVID and I tried returning it. I have no use for it and it’s not opened it’s been sitting in my car since he passed. I told them I could bring it in with a receipt in the moment and the manager Janice scurried away. The cashiers insisted they couldn’t take it back. I asked for corporates number because what is that? Another female cashier said we all know why she took it back but you can’t make exceptions because then you have to bend the rules for EVERYONE! To one lady it’s an inconvenience and she gets the rules bent for her to me it was supposed to help someone who died (for the same reason their not accepting returns) and they refunded her. SMH shocked and upset are two ways to put it. Will definitely be following up with corporate!

They are okay. Wrong items with wrong prices. They would have items in the wrong place. Also, some items have no prices. Oh and they will NEVER ANSWER THE PHONE. Try calling and check it out if you want. I called 13 times for the past two days and no one ever answered.

On Sunday, June 7th I went into this Bj's location a little after it opened. It was my daughters birthday and I had pre-ordered a cake on Friday so that the pick-up process would be faster and that I could receive the cake around when the store opens (9 A. M). Upon arriving there was obviously a line due to the new pandemic norm however, I was able to get in rather quickly.

The problem arose when I went to the bakery to pick-up my daughters cake. I spoke to a young man over the bakery counter in the back and asked him about my order stating that I had a 9 A. M pick-up for a cake I had pre-ordered. He said rather rudely that they didn't have that order there despite the fact that I had a confirmation number. I asked if he could come a bit closer so I could show him the confirmation number or at least relay it to him so that I could have this situation resolved. He remained in the back and again, he rudely said that he couldn't because he didn't have a mask on. Mind you, he works in the bakery area around food, why doesn't he have a mask on especially during a health crisis? I simply said that if he maintained the required 6 feet that there would be no issue but he brushed me off and told me to just fill out a form (a cake order form which I had already done online and had a confirmation number for) and paid me no attention. In addition to this individual, there were two young women behind the counter WITH masks on that could've come over to assist me but instead chose to stand there and watch the situation unfold.

Thankfully, the very kind baker by the name of Patrick came over (with a mask on) and asked me if I had any issues and helped guide me through the process of filling out the cake order form. His professionalism was a stark contrast to his fellow co-workers and in my opinion it's employees like these that help uplift a company and keep costumers coming back.

Afterwards he personally took the cake order to the back so that a young lady (one of the young women who stood and watched the previous situation unfold) could write Happy Birthday on the cake. I stood there for almost 30 minutes waiting for her to bring out the completed cake and when she came out, she just tossed the cake on the counter and walked away. The level of un-professionalism just kept on coming. I asked her politely if she could put just 2 roses on my daughters cake and I got a hand to the face. I was stunned that someone could be so rude and dismissive to a customer especially since it was out of no-where and gravely uncalled for. I work in customer service as an essential worker and despite the stresses that come from being in the middle of a pandemic, a mutual respect is needed between both parties not what this young lady displayed to me.

I went to the manager on duty named Yesenia to make a complaint and she personally walked me over to the bakery so that I could get just 2 small roses on a cake. Afterwards I was walked to customer service and she checked me out. The fact that these events could even occur is so problematic. After this encounter I don't think I'll ever return to this location, much less shop at a Bj's again.

I placed an order on insta cart and after an HR and half my order was cancelled plus charged $15.00.when I try to call customer service someone picked up the phone and hang it up twice. Is that how BJ's conduct business there?

This bjs is the worst. Especially the tire dept. Tall lazy guy with braids is worthless. Go further out in long island by the white folks if you can.

BJ's is one of the best wholesale places I've visit. Great customer service and their merchandises were in order allowing.e to find them easy.

Customer service at valley stream never answers the phone. Keep being told to get propane I have to come back at a different time and when I call to find out if it's the right time no one ever answers the phone.

I gave it a one because all the worker there are really rude and a racist because if your espanic or latin they are really rude to you they don’t even care. If you go on the express line and you have less than 15 items they tell you that you have more than 15 so you can wait a longer line. They don’t even help you on anything even if you need help. That why I rated it a one and that the valley stream bj is the worst.

My concern is what is their problem with helping people? I had had this employee get annoyed because we had issues on the express line. She rudely decided not to help us! Every time we go there some of the employee gives us nasty looks which make us
feel pretty uncomfortable. I will never recommend this place due to this racist and terrible experience!

WATCH YOUR Shopping Cart. Thieves are placing USB RFID readers on them in an attempt to steal your credit/debit card info

Management has started self check out with no planning.lines are 20 people deep, 30 minutes to check out.disappointed with customer service.avoid this warehouse

Now Bj' s provide the self checking service that allows me to go faster anytime. Bye bye long line on some busy days.

Not much on sale when I went, highly recommend check prices and coupons before buying as some coupons don’t work. But otherwise they had alot of stuff when I went. The prices were alot for a being a warehouse.

Worse customer service ever, they answer the phone with an attitude as if their at home, so unprofessional!

Bus is great but this bjs can be pretty bad. They always have less in stock, crazy lines, and poor customer service. They do not have self check out. The lines are terrible and I wasn't able to find like 1 out of every 3 items!