BJ's Wholesale, Freeport NY

The customer service leaves something to be desired. Needed propane but forgot my card. No biggie, I’ll just pay the non-member price. Was told I can’t buy propane without a card (untrue). Then was told that the propane is not sold after 5 pm! How do you shut down propane sales at 5 when most people are getting off at that time? Also, not knowing the policy was off putting as well. I waited on the line for 20 mins to be sent off empty handed.

I usually go to the BJs in Farmingdale, I love the variety and the employees are very helpful and polite.
But when I go to or from Freeport, I stop at that one for gas. I went inside on 2x and I didn't like it because it is much smaller and the parking lot is small and cars are to close to each other.

Theres been an abandoned car in the parking lot for at least 6months with a missing wheel sitting on a jackstand. How hard is it to remove a vehicle. Good gas tho.

We shop at BJs weekly. Hood value. Nice wide aisles without all the stupid advertisement displays like in grocery stores

Trying to call the Deli department and Customer service! Phones been ringing for an hour! What a disgrace! Horrible customer service! This is no way to run a business!

Trevor from the Member Service desk is the absolute worst. Huge attitude as soon as you speak to him. This is no way to treat a member especially if you’re at the desk. To top it off no managers are available when asked to be spoken to them. Simply ridiculous

Why do they never ever pick up there phone. Yesterday I went to Bjs with my mother. I hate the customer service there. We were in the self checkout cause we know it will be faster. Something happened when we passed an item and we need customer assistance. We waited like 5-10 minutes. My mother went to tell a man in a black shirt and he just ignored her. She then went to tell a women and she just want to another checkout. Well a girl came and she was lazy and looked like she doesn’t like her job. BJS TREAT YOUR CUSTOMERS BETTER PLZ JEEZ

I am aware of covid 19 and I am aware people are frightened but you CHOOSE to work here we waited in a long line to pay and watched a cashier continuously be rude to customers about social distancing if you are THAT afraid do NOT work in this line of work but we were standing in number 8 cashier line around 11: 30 all this woman kept saying was GET BACK ok no harm there but everyone was way more than 6ft wasay from her and each other we informed her that there are no signs posted about loading groceries and what to do when loading groceries she kept yelling at the guy in front to step back and yelling at me to not load groceries while his 1 item was on the belt lol like in most stores it says stop and load groceries here 1 at a time and they dont provide dividers lol and the woman wasnt even using her plexi glass partition if your that afraid DON'T DO A JOB WHERE YOU ARE WITH PEOPLE plain and simple I work specifically with covid patients and I cant understand how this particular bjs operates I choose to work with these people therefore I accept the risks i NEVER make a patient feel badly for being sick same concept here BJs should never make customers feel badly after a cashier is continuously rude to social distance 4 customers have mentioned this I cant imagine how many more are out there GET IT TOGETHER BJS!

This place should be a wholesale club to satisfy catering needs/ parties. They have not had several items for the past month and a half. Unacceptable! Costco it is!

Customer service is non existent. If you call via phone, worst, no one answers. Haven't taken recycled bottles for some time. Waiting lines to pay take forever when you compare with other establishments. They pay low wages to their employees.

Terrible store in terms of pick up service! No one knows what the hell they are doing! My pick up order is always wrong! No explanations, it takes 20 mIn to get to get your order, only to check and see that is wrong! Thry dotn even check themselves! Pathetic defeats the purpose of SAVING TIME WITH PICK UP!

I was shocked to wait on 1 line for 30 minutes before another customer said you could use Self check out. No announcement in the store. What a shame shame.

They keep telling me that the truck will come but they never have the clorox wiped. I was told that they are keeping it and giving to their own friends and family. Been there every day this week and nothing. But they get delivery every day

They never answer their phones. I have been calling for the past week to ask a question before I head there, and there is never anyone to answer. Why say for customer service press 9?

Apparently no on in there knows how to answer the phone. Called with a question but no one ever picked up

Since they hired new people, shopping has become more pleasant. They don't have as much inventory regarding pet products because the store is smaller than other locations. Checking out always takes long so that is why I rate it 4 stars.

Savings on gas alone for my SUV XL is worth the membership price! I use premium gas and save approximately. 50 cents per Gallon. On an empty tank fill up that’s about $13 per tank savings!

Be very careful at checkout- watch closely. My cashier rang up 4 items twice, and got annoyed with me for looking at the display. I had to go to curtesy line to get $80 credit. I will put my stuff on the conveyor next time. When you leave goods In wagon you rely on cashier too much. I think the woman who rang me up deliberately rang items twice.

This location is the site of the old "Caldor's" some of you may remember, first off, this place is quite busy, take it nice & slow navigating the parking lot! This location is smaller than other BJ's in the Nassau County, with the constant crush of people, I have found many items to be out of stock at any given time! It may be convenient if you live in the general area, for one, I tend to avoid this location!

Horrible place Bjs, it is very questionable how they let people become manager of BJS.very unprofessional.corporate should be ashamed of themselves.