Bob Johnson INFINITI, Rochester NY

The service level isn't the same as it was before the takeover. Not nearly as friendly and service oriented. Fees charged for everything now where before it was a matter of earning business.

I had Sean Them help me through my car buying process, he was extremely kind and very easy to work with. He answered all question asked and provided all necessary information. I couldn't be more happy with my experiance with him and my new car. I would recommend Bob Johnson if you're looking for both new and use cars. Great selection and great people.

Nick and Rodney were great to work with and made the vehicle purchase easy and transparent!

Excellent customer experience! Worked with me over the past 6 months prior to my lease ending to get me back into a new QX-60 at close to the same price I was paying for the same model. They kept me aware of price changes and rebates that helped get into a new vehicle. Appreciative.

This was one of the most pleasant car buying experiences I’ve ever had. My salesman, Adam, was polished, professional, and took care of us throughout the entire process.

Bob Johnson is also a class act dealership - Their vehicles are presented impeccably and their very fair on price and trade. Also, after taking delivery, I noticed something which was easy to miss and they took care of it no hassle.

I highly recommend purchasing a car through Bob Johnson, this was my 2nd vehicle with them in a span of a year because I went back since I had great service with Doug for my first vehicle and as long as they keep this level of service, they have a lifetime customer!

I live 2 hours away but was able to do almost everything ahead of time and only needed to spend 15 minutes at the dealership.

We placed a hold fee before purchasing our vehicle. We were told the hold fee would be returned after the purchase of our vehicle. After purchasing our vehicle we were told that the hold fee would be returned by check in the mail. Two weeks went by and we had yet to receive our due funds. We tried contacting our sales representative by email, and text. After a few failed attempts finally he responded that he needed to reach out to accounting and follow up with us. After many more failed contact attempts we again did not get a follow up from our sales representative. We contacted the bob johnson store and finally after several attempts to speak with a manager and after leaving a detailed message the manager got back to us. He made excuses for the sales representative and put the blame on accounting. We agreed to go in and pick up our check not wanting to have to wait for our money any further than we had already been delayed. Upon our arrival we spotted our sales representative and he cowardly stayed his distance and offered no apology. The lack of responses to our reaching out for answers and the way the manager tried to dismiss the sales representative behavior was utterly disgusting. There was no empathy that we had to travel out to the car establishment again and be inconvenienced further and it was not appreciated. Instead of working towards a healthy resolve management was just as weak as the poor mannered sales representative.

We were on a search for the "right car" and had done some looking. When we walked in, we were greeted by Chris. He pointed us to the "right car" and explained all of its many features. We returned 3 days later, did a test drive and were able to strike a deal.

We had been to many dealers but here, we were greeted with enthusiasm and a clear interest to help with our search.

Thanks Chris.

I purchased a 2021 Giulia (Alfa Romero) from Adam my salesman at Bob Johnson Alfa Romero this week. I really couldn’t be happier with my experience. All my expectations were exceeded and I would recommend this dealership to anyone!

Excellent experience Rodney explained everything in detail and answered any questions I had 10 out of 10

Mark Intini made buying my new car so quick, easy, and enjoyable! He was honest with me about the car I was buying and was so personable! I will recommend everyone I know go to him for their car buying needs from now on!

They gave me the BEST deal on my QX80 in the region. Rodney was a great guy and made the buying experience actually easy.

From the first phone call had great communication and customer service. My sales advisor Rodney kept the whole process moving and just a wonderful experience overall!

Was the first place i look and come out with a nice car, no waste of time and money, just ask for Jurian Bartelse

I had really has a good experience, very good costumer service love that I find the car that I was looking for.

They were very nice and attentive. My salesman was great and took time to explain everything to me. I got the perfect car for me.

Caleb is great. Very helpful sales professional. I was in and out with my purchase. Highly recommend. Ask for Caleb!