Bob’s Discount Furniture and Mattress Store, Brooklyn NY

When I came to this location the first time Chad helped me pick the perfect dresser and mirror. I came back a couple months after and was happy to find him to help me with the matching chest of drawers. He’s very pleasant and thorough with his description of everything. Chad answers every question we have with a positive attitude

Today purchased a sofa set.greeted by Jesse and The manager (KC) they was very helpful and understand my need and left there being very happy!
Visit there and ask for them both

I am writing this review on behalf of my friend Joann whom recently purchased a couch from Bob’s Furniture for over $1,000+ (quite a rip-off). Two days before the scheduled delivery date, (Joann, an elderly woman with medical conditions) became ill and was admitted to the hospital after being brought via ambulance. At this point we contacted Bob's Furniture and informed them of Joann's circumstances and that she was in the hospital and not available to receive the delivery at this time. We asked Bob's to reschedule/postpone the delivery of the couch. However because Joann was still in the hospital we did not know when she would be released so we told Bob’s to hold the couch for a few more days (a fairly reasonable request) and we would call them back to schedule a different delivery date. 5 days later Joann was released from the hospital. After getting home Joann called Bob's Furniture to schedule the new delivery date however to Joann’s surprise Bob's Furniture informed her that they had sold her couch to someone else despite the fact that Joann had paid for the couch with CASH - IN FULL. Joann was outraged by Bob's Furniture as what they did was absolutely unacceptable and illegal. Under New York state law when you purchase something in FULL and have a receipt for it the item legally becomes YOUR PROPERTY. Therefore Bob’s Furniture illegally sold Joann's property to someone else. Joann later went back to Bob's Furniture and had to cause a ruckus In order to get a refund. Bob's Furniture then informed us that what they did was within “their policy. ” Your policy does not give you the right to break the law and try to scam an elderly woman out of money she barely has, Bob's Furniture ought to be ashamed of themselves. Do not shop at Bob's Furniture as they will try to take advantage of elderly customers. Bob’s deserves 0 stars and NO customers.

Neither sales persons were very friendly, only when I decided to make the purchase and pay in cash. I have a very long wait - over 2 months to get my day bed.

The sales representative, Chad was very helpful and patient with me as I was being indecisive on what bedroom set I should get.

They always give you great service. They make you feel comfortable with your decisions. They also have good customer service skills. Everything I brought from Bob's has always met my expectations.

Sooo Chad was the bomb.com! I came in the just look and I was serious about that and his service and customer care made me feel CONFIDENT in spending over $2,000! Wow! That is a stellar employee if I must say

Went shopping for a sofa and had a great experience. Salesman Kevin was very professional and informative on every item I choose. Made my decision very easy to make. Thanks Kevin.

Great customer service. Very pleasant and friendly faces. Quick and to the point. No hassle. They make you feel at home

Large displays of different categories of furniture.some beautiful area rugs as well. I actually found quality above R&F. Sales team very attentive and appeared knowledgeable. If You needed and asked for time to just sit and think about it, you were not bothered, pushed or pressured. They’re not “giving anything away” but prices were fair. All n all a good experience parting with your money. Recommend.

We were greeted by a sales associate named Omar. He listened attentively to what my family and I needed regarding furniture. Omar assisted with both patience and accuracy, and offered amazing customer service.

Sheena takes good care of me, she took her time to explain everything to me. I was very happy. Because of her patient with me, I come back, and buy the levineroon set
, all over I went, they don't have no body like her. Thank you Sheena, you are the best.

Love love this place wonderful atmosphere staff is knowledgeable prices are great and there furniture is excellent recommend them highly

This place made it super easy for me to get exactly what I needed. I went in with my dad to get new furniture for my apartment. My salesman was great and thorough and got us the perfect delivery date and very thorough. Made the entire process easy. Never tried to get us to get something we don’t need. He was super honest. Charles is the best.

Customer service was great at the Flatbush Avenue store. Kevin was there with us from start to finish.

Good experience. No pushy sales guys, the price is the price, you get a great product for a great price. Very very happy with my new mattress.

I was attended to by Erica at Bobs Furniture at Flatbush and Ave U across from Kings Plaza Brooklyn. She greeted us at the door and let us know of her availability on the floor. She was knowledgeable, courteous and friendly. Erica had a great sense of humor! She interacted with my woman very well, they were from the same country and her interpersonal sales skills were natural not forced. We came in store and had an idea of what we wanted to buy; she informed us of the quality and features of the furniture we selected and offered to show us the difference in quality and price along with availability. She was also training a sales clerk named Claud and managed to educate him while demonstrating how to interact with a customer and how to listen to their questions, thoughts and concerns. Excellent customer service I will come again to this location for future investments.