Bond No. 9, New York NY

Customer service is hit or miss, especially online or by phone.
The scents are beautiful, but some of my favorites have been discontinued, especially the original Central Park.
If they are consistently answered their phone or emails, I'd be a loyal customer. Not all of us live in NYC.

One of the best shopping experiences that I've ever had. Carrie is one of the most pleasant and knowledgeable brand rep's that I had the pleasure to deal with. If you want one of the best shopping experiences please hurry up to the Madison avenue store

The best shopping experience period. Carrie is the best of the best. She goes the extra mile to make sure her customers are satisfied and happy.

Had a phenomenal experience with, Ben today, he introduced me to the “Top Twenty, ” and “Signature, ” collections. It was a wonderful experience. Thanks Ben.

Always a great experience with Ben @ the Bond store. I always recommend a trip to Bond for my friends coming to nyc.

Excellent product, experienced and knowledgeable staff. And beautifully appointed locations. First rate service for an exceptional fragrance collection.

My bond 9 experience was amazing!

If you ever go to the location in madisin ave ask for ben. Very helpful and kind.

I just wanted to take a moment to give some positive customer service feedback on Ben (LaMadrid). I recently called the Madison Ave store to place a club order, we had a wonderful conversation and Ben was incredibly helpful.

The scents arrived a few days later and he had remembered our conversation that I was purchasing for my husband, friend, mum and myself - he kindly put together sample packages for him and her that I could pass onto them. Such a lovely touch.

He has since followed up with a note to check all is in order. Since moving to Monmouth County in NJ I do miss popping into the store on Madison Ave however with service like this over the phone, makes it so much easier and we still get to indulge and wear the wonderful Bond No. 9 scents.

If you could pass this feedback into Ben, I would be very grateful.

So thanks again Ben, I will be in touch in 2022 for more scents.

Have a wonderful holiday season and speak soon

Michelle

Love this product some of the best perfumes and very high quality but the service is atrocious with most of the work force being snobby.