Brooklyn Oak Dental Care

Amazing service, I have the the worst fear of needles DIDNT feel a pinch! Super high technology awesome staff and great doctor. My filling looks so natural you won’t be able to tell I had any work done on it. Thank you so much Dr. Muhammad

I am writing this review as a public service. I called Dr. Muhammed's office last year and spoke to Robin, who quoted a price of $475 for a cleaning, x-rays and an exam. I booked an appointment. Most of the appointment was getting x-rays. When I saw Dr. Muhammed, she said I needed to see a periodontist for a deep cleaning, and she performed an exam. Aside from gum recession, she said everything else was fine. Since she did not do a cleaning, they charged me $250 for the visit, but issued an invoice that was over $600 for x-rays and an exam. An inflated invoice with a credit applied so that the balance was $250. The fact that they issued an invoice that was much higher than the quoted price, but for fewer services, is suspect.
Two days later, an abscess developed on my gum. When I went back, Muhammed said there was a shadow on my x-ray and that I needed to see an endodontist for a root canal because there was an infection. She left the room immediately and I asked Jill, the hygienist, if I could see the x-ray. The one Dr. Muhammed was referencing was an old x-ray from 2019, not one of the many recent x-rays she took. When I asked why she was looking at a 3yr old x-ray, Jill pointed out that the root was cut off in the x-ray they took of that tooth.
When I called Muhammed later to ask why she told me everything was fine when I had an infection, and why she was looking at an old x-ray, she said, in a defensive manner, people make mistakes. She also said she was trying to be positive when she said everything was ok. When I questioned paying for x-rays that were not useful, she said there was nothing wrong with the x-rays but that she would give me money back. I followed up requesting a refund and she said she would issue a refund for the exam but not the x-rays. She did not keep her word. I disputed the entire charge with Amex and they credited me $250. Subsequently, I had to pay for all new x-rays.

The best dental office in the city! I have been their patient for almost 10 years and their services have always been extraordinary. Dr. Muhammad will tackle the root cause of your dental problems and work hard on them. The staff is also caring and friendly and Fran is absolutely AMAZING!

I highly recommend Brooklyn Oak Dental, Dr. Muhammad is the best, very professional and gentle, also great team they all so friendly.