Budget Car Rental, Ithaca NY

The rental car was very nice but the desk clerk at pick up was kind of rude, like I was bothering them to be there. They rushed through everything and was not very informative. Just grabbed my license and credit card and handed me a key. When I told them the credit card they grabbed was not the one the reservation was made with, they snapped at me because they had already swiped it. A little communication would have been helpful. Then, no instructions for the rental or return just sent me out the door.

We used this car to go for a short trip to syracuse the car was clean, not surprising charges and fast service. Easy to pick up and drop off.

I was hesitant with this rental. I shouldn’t have been! Easiest pickup ever. Only car company that allowed me to pickup at one airport and drop at another. Car was great. Everything was efficient.

I rent a car maybe 3 or 4 times a year, these guys are always good to deal with, and the price from BUDGET is always better than the competition, but my last car smelled strongly of cigarettes for the first two days I had it, so kinda not cool. I suppose I could have refused it and demanded a different one, but you do what you do and I review what I do…

The Ithaca, NY Budget location has been wonderful for the many cars I have rented over the years. If you treat the cars as if they are your own keeping them clean and safe they will give you a brand new car everytime. I have enjoyed renting from Budget/Avis and love the peace of mind on long trips of reliability and a truly safe vehicle. I have been renting vehicles at the ITH location for over a decade. The service is wonderful. A+

-Bad service: I came 1hour earlier (not late) from Ithaca regional airport, the girl want to charge me over 100$ Hourly rate because I showed up 1hour earlier. I said I’ll drop off same time of pick.
-Now another bad experience same day at different location after picking up the car at noon (at jfk airport “agent Demitery”) I stopped to change the car due to something wrong with it and add an additional day, they refused to take Excechenge it stating we don’t have cars (which is not my problem (I’m paying over 400$ for two days) what’s making it worse Is Demitery at front desk insulted us and was yelling that we take so long at the office and he will not rent to us and he will kicked us and call the security. The region manager should check the video footage and will see everything. I checked with employees at parking lot, they told me this is not the first time it happened from that office.

Let's start with what's advertised: Kia Rio or similar. Instead, I got a Chevrolet Spark (?). Second, the rear bumper was damaged and the smell of cigarrettes was horrible. Not to mention extreme dirt. I told the situation in the counter I suggested not picking up the car, but the person was completely unfriendly and did not let me return the vehicle. She kept saying I should call the call center and she could do nothing for me. Third, I had to pay unexpected ~100 dollar fees for picking up the car (that was not on the contract). Horrible experience and looks this is a no go again for me.

Rented a Kia Rio or similar but got a Chevy Spark instead. Car came with a fender bender on the rear bump and smell of cigarette. Reported the situation on the counter, tried to cancel the rental but the unfriendly representative told me I couldn't, and should call some external call center + go through some weird red tape.

Great experience with Budget. Quick and easy pickup process. They upgraded me to the best car by far that I've ever rented. A totally loaded SUV with all the safety features. I used my Amazon Prime account to get a significant reduction in the price as well. I couldn't be happier with Budget.

Go anywhere else but here, van we rented was not clean, dog drool all over the windows. Oil maintenance warning light on, when I said something they said not to worry about it. The speedometer was not keeping correct speed information. Something caused the car to bounce over 50 MPH, I believe it was in need of new tires. Left something in the van and I called to ask them if it was there and they told me no they just got back from looking at it. Just as I hung up with her I got a call from the person that rented the van the night before (which means there was no way she could have just been looking in it like she had told me.) He said that he had found what we left and met with us to pick it up! Thank God there are some honest people still left in the world! However unfortunately, they don't work at budget, sadly.

This location! You just need to wait several hours to get help! And yeah I’m a regular and almost never been helped in a timely manner!

On Saturday (3/11) @ about 10: 45A, I reserved car with "prepay" to pick up early afternoon on 3/16 and return on 3/23. Mid-afternoon on Saturday, learned that my elderly (89 years old) mother was having problems. This would prevent us from travelling, so at approximately 3: 30, I "chatted" with Paloma to cancel the car. I was told that $50 would be held from our refund and that if it was less than 24 hours prior to pickup, it would be $150! The total reservation was $366! Stating that the cancellation was due to issues with my elderly mother, I was asked "what kind of issues, George? ". Are you kidding me? Needless to say, I wasn't going to get any further into personal matters. $50 is deducted from my refund and out of town family, nor I will ever recommend or use this company (or it's affiliates) again.