BVLGARI, New York NY

April made our experience at the store, memorable! Excellent customer service! She made it possible to have the ring and the size I needed and due our tight schedule there, she got the items delivered to our hotel.
We were in New York for the weekend!

Where heiresses go to be happy. This is one of the older glam jewelry shops. They still have some very pretty designs.

Alex was extremely warm and helpful in resizing our rings. They came back to us faster than expected. As the store manager, it was obvious that he is able to create a warm and flawless atmosphere among all of his staff. Excellent work.

Extremely rude customer service. I bought their jewelry online. There was some issue with my cards so they called my to verify. The service person is so rude and blame me for not using my cards right? Is this really the attitude such store should have? Bvlgari really needs to check their human resources department.

My husband bought me a ring at this store for Christmas. He specifically told the sales guy that he wasn't sure if I would like the ring. He was very apprehensive about the purchase. The sales guy encouraged him to purchase it and told him that he could exchange it.the problem was that he never told my husband that he couldn't get a refund. There are no signs that state their return policy anywhere in this store. You will find out if you read your receipt or when you try to get a refund and are told so. When we contacted the corporate office they blew us off. We went to the BBB but Bulgari completely ignored them. We had to go to the NYC consumer affairs office to have them investigate this store. If it weren't for them, we would have been out, thousands of dollars because there was no way I was going to wear anything made by this crappy company. If you do have a problem with their refund policy, contact consumer affairs. They were the only ones who were able to help us.

Absolutely stunning store with precious creations. Advisors are professional, polite and extremely helpful. Best of the best!

We couldn’t find the proper wedding band sizes available in our country, we had to order them and wait for 4 months to get them back!

I found them available in 5th Avenue’s store. In almost 2 emails with an immediate response my personal advisor Alexander a very kind client advisor kept the rings we wanted as well as with great professionalism advised me to decide for the right size.even though I was emailing from the other side of the world.

When my fiancé went to get them, he experienced an excellent service, all the personnel were very professional, kind and polite. Thank you all for everything!

This is an edit of the original post:

Exceptional follow up from the store manager Alexandre Trudeau! He went above and beyond to find my contact details, and to rectify the situation.

I’m very impressed! Really bravo! Mistakes happen, it’s what you do after that matters most, and he succeed in turning it around!

Such follow up, is truly rare and exceptional!

Thank you!

Original post:
The worst service! Don’t go there!

Absolutely terrible service! One of the worst I ever had at Bulgari. Came in for a band replacement and battery change.dealt with two sales people Jack Huang who ordered a band which as it turned out didn’t fit my watch. And he promised to have my battery change when the band is delivered. He called for me to come in - yet made sure not to be in the store to finish assisting me.

Alexander Moschini took over (took him 3 phone calls to Jack). As it turned out the band didn’t fit, no closing part was ordered at all, and they’ve refused to change the battery.saying that for just 150$ I will need to wait 3 weeks.that’s after already wasting 10 days!

Not a single apology for their mistakes and misinformation! Alexander just mentioned once that it was Jack’s fault.how “nice” of him.

Worst customer service ever, you cant get a hold of any one in customer service or sales department. Sales people are awful they sell you things without telling you about the policy. Don't buy from here, you can get way better qualify somewhere else, and way better customer service. You would think they would have a great customer service especially how expensive everything is.

My fiancé and I just flied all the way to NY from Vancouver to buy the wedding bands there. But the service after sale is horrible. No one picked up the calls, or called back after my fiancé called 10 times with 10 messages, regarding to the mistakes that they made during our visit. It seems that no one will care about you, and my salesperson just disappeared after selling me the wedding bands.

Terrible service. I ordered a handbag last week from the salesman and when I came to pick it up he said it's out of stock and I was in the waiting list? They didn't even told me about it and they tried hard to weasel out their mistakes