Capital One Bank, Queens NY

Two tellers talking to each other while one person (me) waits to get service.
They can't help you reset you password on your ATM card because they have NO costumer service. The teller told me to call the number on the back of my card. If you have a brick and mortar bank, you should have employees to help with these type of issues. I call the number and have to wait 3 business days to get my password in the mail. Moving my money to bank that has workers and doesn't use Covid as an excuse to leave the customer to fend for themselves.

I’ve been going to this branch for about three years now and never had problem or slow service, and everyone is super friendly.

Very cooperative helpful staff.
Particularly Miss Marriam she is simply the best. She is the best I must recommend her for employee of the year. A great asset for Capital one bank.

I have had an acount for 20 years and today I went in to ask for penny wrappers, the teller Denise gave me 5 of each and when I asked for more she said they have a limit. I told her I had an account at this bank and she shook her head and told me to go to the 99 cent store. I gotta switch to TD bank asap.

I probably change my bank account to Capital One soon (I have Bank of America) I was there to open account for my daughter who is 15yrs old, before I went to Capital One, I called Chase and Bank of America to ask what I need to bring in order to open account for my daughter since she was only 15. They were so rude on the phone and asked so many things (I don’t mine if I had to bring 20 IDs), one of my friend recommended me to go Capital One which I did and so pleased with the service and ended up open my own checking account. Staffs were very kind and I felt I was welcomed by them. Highly recommend location in Fresh Meadows. (the bank location posted wrong, its in Fresh Meadow location)

ATM ate my check, filed a claim and they couldn’t find the paper check in the ATM? Don’t ever use their ATMs to deposit anything! They’re unreliable and if they investigate, will take your provisional credit back. So one, I lost my check basically losing money, then them giving me a credit for them to take it back cause they couldn’t find it! Ridiculous! Twice now they have taken my money and I am in the same predicament I was back in October when this originally happened. Thanks to this specific branch for making my holidays stress free. #sarcasm

One of the worst.should close this branch. Officers standing around at desks not helping customers, only one teller open, long lines

Super friendly staff.always greeted by their team and they have always over exceeded any needs I had while being extremely accommodating!

I really have no problems with most of the employees that work here. Yincely, however, is another story. That woman won’t remember your face no matter how many times you come across her. She’s rude and needs HR sensitive training! She’s the only one that loves to say I’ve never seen you before, when you literally came across her more than a handful of times! What kind of customer service is it if she can’t remember simple faces? ! She’s the only one who asked people for I.d. Even if they been coming for years! I wouldn’t have a problem with the I.d. Part, but what’s wrong with that woman’s recollection of people? Only remember who you like? ! She is rude every time, and I literally would rather wait on the line for another teller; however long the line is! This branch has many problems! Including the atm! How much worse are they going to get? They fix them and they just make getting our money or doing any other transactions impossible! Went the other day to the atm in the back, excruciating experience ever! How many times do I have to stick my card back in before it stops saying error? ! I went to the one in the front and I got out what I needed! It however took forever! Lines take long, and you need to have more tellers working, so the lines don’t get backed up with thousands of people! There’s more to be said, but I’ve already given my opinion plenty times as did others. If we won’t be heard, I’m sure people just give up and move elsewhere with their business. Other branches are better! They have atms that let you take $1, $5, $10, and so forth. Where are the improvements with this location? Save your energy! Chase Bank is around the corner.

Expect to wait a half hour or more during offpeak hours. SLOW! Rude employees. Avoid this place.

I would rather give this a minus one star if there was that option. The guys at the teller were very unprofessional when it comes to personal information. Not recommendable to anyone.