Capital One Bank, New York NY

This is the worse credit card I ever had. After using them for the first time I figured I make an over the limit payment. Even paying them before the due date. So, they freeze the card because they need to verify that the bank, I used to make the payment is actually my account. So, I sent them the documents they requested using the email address they provided.then, I called them to check up on the status of the restriction and they said I have to wait 12 business days to use the card again. Mind you this was after them allowing me to make the first purchase. How does this make any sense? Of course, this was after dealing with 5 different overseas foreign speaking individuals who all they could say is thank you have a nice day and sorry for your frustration.

Usually good experience here on the rare occasion I need to visit.
Helpless, however, in performing basic banking functions, like a wire transfer. Apparently not the fault of the employees but of their systems. First time trying to do that, I was told they do not even have the system/option to do that and was redirected to do it myself online. Had to spend more than one hour in phone support hell after that.

Very inconvenient to have machines and they don’t even work. Can’t make a deposit or anything and to be located close to 42nd st and have no machines working or anyone there to help is very stupid. Horrible business