Capital One Bank, Bronx NY

Went there to get a certified bank check was in there a hour and they took the money out of my bank account and I never received my certified bank check or the money back into my account as so they claimed.and now have to wait 24 hour to get my money back into my account the teller Ezequiel took like 20-35 min tell me what was going on this unexplainable. According to him his computer went down but his was the only one that went down I contacted the better business bureau because this interaction with this bank in the Wakefield section of the bronx is intolerable

The employees are very friendly and are attentive to any help you may ask for. The place is very clean and tidy. I give it 5 stars

If I can I give a zero.the teller give me a hard times.unprofessional. Do not know what there are doing. I come to this branch five times. Ask to much questions.

They need more staff. I've waited in line for over an hour just to pay my credit card bill.

Very food customers service.
I dont come here often, and when I do they are usually good

Capital one customer service are available 24/7 and ready to assist you.

Actual Rating: 2.5/5 stars
(Google doesn't seem to have a half-star option)

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This branch gets some stars for helping me prepare for a small business account, but I'm deducting 2.5 stars for it failing to help me actually open a small business account.

I wasn't aware of which documents I needed for this kind of account, so the staff here were quite helpful in making sure I had everything Capital One required from me. However, when I came in for my small business appointment, I was left waiting for several minutes because the person who usually helps customers in the lobby seemed to have been on his lunch break. When he eventually appeared, he immediately tried to help me. He told me to go to a specific bank teller, but when I talked to her she said I needed to reschedule my appointment because I arrived too late for this one.

Even though I told her I was out here waiting for a while, she said she didn't see me (which doesn't mean I wasn't there) and I should've just went to a teller as soon as I got there (which I wouldn't have done because there is usually a staff member in the lobby area who assists people who have appointments). I then talked to a supervisor who was polite but went back-and-forth with me about when I actually arrived. This was totally unnecessary because someone could've just looked at the bank's surveillance footage and it would've confirmed what I was saying (or she could've just believed me since she mentioned they were short on staff, and I'm sure this bank must be aware of how they keep people waiting all the time). The supervisor did offer to help me reschedule my appointment for a different day, but I wasn't interested in wasting anymore time with this branch so I declined.

This branch's ATM services are fine, but be prepared for a headache if you need help with opening a business account.