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Chase Bank, New York NY

Address 214 Broadway, New York, NY, United States
Phone +1 212-528-2496
Hours
Tuesday9:00am-5:00pm
Wednesday9:00am-5:00pm
Thursday9:00am-5:00pm
Friday9:00am-5:00pm
Website locator.chase.com/ny/new-york/214-broadway
Categories Bank
Rating 3.6 7 reviews
Nearest branches
Chase Bank — 221 Canal St
Chase Bank — 525 Broadway
Chase Bank — 4 Chase, MetroTech Center
Chase Bank — 402 Myrtle Ave, Brooklyn, NY
Similar companies nearby
Wells Fargo Bank — 781 Broadway
PNC Bank — Fulton Bldg, 200 Broadway
HSBC Bank / Citizens — 235 Canal St

Chase Bank reviews

7
Sort by: date highest rated lowest rated most helpful
Poly
August 09, 2020 6:11 pm

One of the best branch, all the employees are very very helpful. Specifically tellers are very experienced and smart. Great service

C B
December 27, 2019 10:18 am

I generally find banking here fine, the tellers who have been here for a while are pleasant and professional. They know me by face and we exchange smiles and a friendly remark. But every so often, as in my last visit, a new employee comes in and just doesn't get it. Offensively 'friendly' and in your face, she was trying to pressure me into answering her intrusive questions about whatever religion or nationality she just assumed I belonged to. She pasted on a wide insincere smile that did not in any way make her aggressive 'friendliness' seem either professional or courteous. I left the bank feeling uncomfortable and wondering why any company would consider this brand of behavior 'customer service'.

karen
December 06, 2019 9:14 pm

The manger was rude and arrogant expect one of the bankers named Robert who helped more than the manager.

Rahim
October 27, 2019 11:38 pm

Amazing service and real problem solving mindset!
Went there for notary and even though was a few min past the notary hours, manager Joseph went out of his way to get me help for all my documents. All the staff was also very helpful and nice!

Darkhan
July 16, 2019 5:05 pm

Visited this branch today and had a great pleasure talking to NEGASHA C. EDWARDS! Not only he was super helpful and professional, but on top of that I learned what an BEAUTIFULLY spirited person he is. The world would be so much better and brighter if there were more people like him. Kudos to you Negasha, and best of luck in whatever you do!

Casey
January 13, 2019 3:37 am

Loved it? I mean, it's a bank. But 5 star service for sure. Everyone is friendly, lots of ATMs. Nice layout, feels modern and looks freshly remodeled. I genuinely feel like the employees care and like the customers. They are more neighborly than some of my actual neighbors. They could get away with playing the theme song from Cheers when you walk in. It's a credit to their branch management team and firm's ethos, because every employee is consistent in this manner.

jay
January 12, 2019 8:54 pm

HORRIBLE! Worst customer service I have seen. Rude rude rude! From the tellers to the bankers!

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