Chase Bank, Brooklyn NY

All the terrible reviews are true. There's always a problem with the outside ATM and often with the lobby ATMs, which you usually can't reach after hours because they turn off the card reader to enter. No wonder they are routinely vandalized. Other than the Greenpoint post office, this is the worst place to have to run an errand in the neighborhood.

Every interaction I’ve had with this bank has been a waste of time. This branch has me considering closing all my Chase accounts and going elsewhere.

Horrible customer service, representatives are not knowledgeable, and no one will pick up the phone.

Avoid at all costs.

Outside ATM is busted. Entrance card reader busted. Unable to enter and/or withdraw cash from my own bank. Now have to walk to a different bank and pay a service fee.

Angela was so wonderful, friendly, and kind! She graciously helped me with only minutes before they were set to close. She’s a perfect example of why I love Chase.

Cam't open with card or phone after hours? Why? The outside ATM is not working? Also why? Zero convenience

Worst bank. All atms are always broken and if by some miracle one does work you won’t be able to get inside to use it after hours. Card reader to let you inside is also broken.

What is the deal with this place they lock the door all night with no access inside but have a security guard sitting in there on his phone which won't open the door and the ATM machine outside in the freezing cold does not work (Doesn't respond to touch) is this some kind of joke?

Went in to open my first business account and I have to say their customer service is great. As soon as I walked in I was helped by someone who told the agent I had arrived. I was helped soon after by Charles Gutierrez who went above and beyond to help me with all my questions and my account. I went back in a couple days later to discuss some other issues, received help immediately. Staff is super friendly and nice!

Waited on line for 20 minutes, left and came back an hour later and the line was twice as long and they only had 2 tellers working

Would give 0 stars if I could.all 3 atms do not work and there are no other chase atms walking distance.had to use another bank’s atm because i fly on a trip out of the country tomorrow morning and take fees on both sides. I called chase and they won’t refund me their atm fee.time to start banking somewhere else!

This place does not even deserve one star! I made a cash deposit one night in their atm outside of the bank. The machine did not say anything about temporarily not accepting cash deposits. I deposited the money in the atm and it did not reflect in my deposits statement. The machine even went through the process of reviewing the total amount deposited and the bills and quantity before finalizing the deposit. I put my card back in the machine to make sure the cash was not in the slot and the machine took the money for sure. I called chase and made them aware of the deposit and even told them exactly how much it was and what bills were deposited. They investigated the claim and temporarily credited me but ultimately decided not to refund the money. I don't understand how a company such as chase can have these types of business practices, where they take away customers hard earned money. To make things worse, to reach a representative via this branch is almost impossible. Going to this chase bank was one of the worst banking decisions I have ever made

Horrible customer service and customer care. I've been going to this branch for 10 years because I do banking for my employer whom is located a few blocks away. For once I'd like to see a friendly face who recognizes me after the 10 years/multiple times a week and actually be treated with respect. I am nothing but polite and seem to be questioned, turned away, and left waiting while the personal-bankers-clique are always too busy or out to lunch. 10 thumbs down.

Absolutely abysmal customer service - I would feel safer storing my money under a park bench

Always closed after work. What bank closes at 5 on friday! Leaving customers out in cold snow with 2 ATMs only. Does anybody work full days anymore. Thinking of a new bank one that has workers and managers who want to work. Ridiculous.

This review is purely about Julian who assisted me with opening business checking account. Though he completed the task, he had this extremely irritating "I know it all" demeanor. What pushed me over the edge however was this -
1. The sign in wasn't working for me and he basically let me leave the branch with "I don't know why it's not working" so I spent more time on the phone with Chase support who were able to fix it
and 2. He assured me there was no way to link my chase business credit card and chase business checking account because of two different EIN's so for months I went through the hassle of using two different log ins. Then I finally go through the trouble of applying for a new credit card just so I can have everything linked together when I'm told that I can in fact and very easily, have the existing cc connected to my checking acct. What a moron! Caused so much inconvenience and time!

Shout out to Oliver and the friendly Chase Team! Friendliest Chase i have ever been to. Banking with Chase since for 15+ years.

I have been trying to set up an appointment to open a business checking account with this branch. I have called more than 15 times in a span of 2 days. No one is picking up the phone. I even had one of their customer service rep forward the call to the branch but still no answer. It's terrible!

ATM area is always dirty. Area has not been properly updated in years. Really a disgrace for such a large institution