Chase Bank, Queens NY

Extremely unprofessional. Don’t bother calling because they will immediately hang up the phone without answering.

Went to the branch located on 38-18 Broadway Astoria, NY 11103 to handle a debit card issue. The cashier was pleasant and attempted to get my issue resolved. The issue was that I received one debit card (personal) reflecting my new surname and the business debit did not update. I called on Saturday the customer service number and the representative stated I needed to go back into the branch.
That is why I took time out of my busy day to go back into the branch.

The banker Raul Briceño when asked by the cashier for assistance- immediately said contact the customer service number. I stated I already did that and without eye contact or without even approaching the window just kept stating to contact customer service. I advised the cashier that I did that already and he insisted I call again. I stated let’s call together and that’s when another banker Ms. Joanna Criollo helped me out. She was courtesy, attentive, and personable. She deserves a 5 star rating:)

As a banker- you need these qualities. Maybe Mr. Briceño needs to learn from his colleagues.

The old disgraceful obnoxious security lady was very rude. I was there at 9: 59 to use ATM and she was not allowing me in. I would have understood if it was gone past 10. There is no customer service at all. She was arguing with me. Chase bank should never hire people with such attributes. Such a shame and bad experience to see such kind of people working for such a reputable bank. And i have always notice her rather than doing her job she is always busy on the phone talking to someone or using her facebook. Very disgraceful. Also i would like to request the bank to fix their ATM IT SHOULD BE 24hrs service.

The only reason I gave a 5 star is because of the service from two representatives, first is a blond haired women, she has been here for a while and she is very kind! The other one is banker Raul Briceno, I have opened multiple accounts with him for my family, he is always extremely kind, patient and thorough with the information he provides. He makes everything seem so easy! Thank you Mr. Briceno!

A bunch of amateurs specially the spanish midget with a double chin and the girls in the cashier they think of themselves like they own the bank but the least retarded there doesn't even make 40k all the decent guys that used to work there left for the same reason and I'm saying this cause two decent guys that used to be there personally told me that they changed branches because their coworkers were immensely unprofessional. Go to the branch in 30th ave and 31st st you will be treated better.

I open an account with Mr. Romel today.
He was very helpful, polite and provided very good and clear informations.
Thank you!

Long wait lines. This chase location is bigger than my local chase and it only has 2 windows. There’s tons of empty desks that I would recommend getting rid of and extending the amount of bank teller windows.