Chase Bank, New York NY

You're greeted by employees. Sometimes they will ask if they can help you. Sometimes no. Friendly tellers, too.

Can’t make an appointment, because they won’t pick up their phone, but even a basic service requires an appointment.

I just got a random call from Chase on 125th & St. Nic talking about can she help me with anything. Just a courtesy call. WHAT A NICE GESTURE. Not! I proceeded to say yes, I'd like to open a business account. She said she will send me the link. I said ok, I need to establish 401k. She said she will send me a link. I said I need help organizing my student loans. She said she can't do that, not an investment banker. Any seminars on 1st time homeownership? She send me the link. HUH? Why did you call me, disturbing my day? I'm planning my brothers funeral & here you come calling with NO REAL ASSISTANCE. Just a dumb quota call. Plus her accent was extremely thick so I had to concentrate extra hard to comprehend. STOP CALLING CLIENTS FOR QUOTA! Its disingenuous. Chase is a rich man's bank, point blank. I feel u seen and unheard. I wish she didn't dial my number, just now. For what- to upset me on a already stressful day? If you dont have 5 or 6 figures, they are NOT interested in dealing with your little itty bitty coin. I think I'll take my itty bitty coin elsewhere!

I came in to handle some final banking for my deceased mom customer service in guilding me on what to do. Paperwork was given an appointment was made.the next time I came in it was easy to complete the staff was exceptional and very courteous. What I thought was going to be a horrible experience turned out to be a very pleasant one