Chase Bank, Franklin Square NY

Never been inside but the drive through ATM is way too small. It is way too small for any car to fit through. My car (Honda Civic) is just fitting by INCHES. Invest in a wider ATM space.

Forty-five minutes before it closed, I went to the bank to open an account. As I waited patiently, no one acknowledged me or even said hello when I walked into the bank. The clerk Cesar later came up to me two minutes before they closed to inform me that they could not open the account because they closed at two o'clock. The fact that his card claims he is a vice president only serves to highlight how poorly he represents the organization! His client care is appalling; he shows no consideration for them. When customer service is subpar, especially when it comes to crucial issues like opening an account, it is disappointing. Without a doubt, I will do business elsewhere!

We had exceptional service from Ceaser. Very professional and thorough!

I’m leaving this review because my mother came home expressing how much associate banker Ahmad Butt was so helpful and patient while she created a new account with Chase. He went as far as assisting my mother with setting up her zelle which I think was so kind! Thanks Ahmad for your service! My family appreciates you!

Drive-thru ATM goes down at least once a week. This Bank is the worst.

Do not open a business bank acct here.horrible branch and chronically understaffed.

Could not get my money out. Was told to go home and call the 800 number. I called the number and the costumer service person said I need to go to the branch and they would help me. I told them that the branch said they couldn’t. Was told that it was not true.