Cinnabon, Johnson City NY

Received a $10 gift card that was purchased a day prior. Had not been used yet. Went to purchase a $4.59 item, and I swiped the card, employee told me to swipe it again, and it still didn’t work. I swipe it a third time, the employee says there’s only 82 cents on the card. I proceeded to explain that the two earlier swipes took $9.18 off of the gift card even though they claimed the first two transactions failed, and even after the explanation, both the owner and the other employee were in denial. I am now left with a gift card that has 82 cents, and did not receive my original requested item, or any compensation at all. The whole experience was a waste of my time and money.

We went there on Sunday at 5: 10pm. The mall is open until 6pm and the stated hours on google were until 6pm. The young kid was rude and gave us a stale display cookie bonbite instead of a fresh one. As soon as we sat down to eat, they turned off half of the lights leaving us to sit in the dark. They turned away customers behind us stating they were closed, losing business sales. I asked for a garbage can to dispose of our garbage and they pointed to a trash can that was far away in the center of the mall, instead of allowing us to use the trash can directly behind the employee. I didn’t feel valued as a customer and they don’t adhere to their posted hours of operation on google or the mall hours. They closed 45 minutes early and turned away business. I hope the new ownership makes drastic changes to customer service. I called corporate so they could relay my experience directly to the franchise owner.

Our Cinnabons were perfectly made. The lake working were very friendly. Can't wait to go again!

We were at Oakdale Commons recently and Cinnabon had recently reopened after their remodel. We bought the four-pack and we each had one later. We were both pretty disappointed, unfortunately. There was very little frosting on them, the three outer layers were very thin, dry, and tough, and the container of frosting they gave us was only about 1/3 to 1/2 full - nowhere near enough to add a smidge to four large rolls. So disappointed - nowhere near what we have enjoyed in the past! Maybe they had new staff or something because of being closed for remodel. We may try again in a few months. If they're no better, we're done.

I've only ordered on the app and ran in to pick up. It says 30 minutes to be ready, but I went in right away and it was already available, so don't worry about the time listed on the app. Cinnabon of course is delicious. But so far I've been served quickly, employees have had good customer service, and there hasn't been any problems with orders.

I just received a delivery of their 15 minibons. I cut into them to serve them and they were stale. My guests said they were dry even after heating them up. So I called the store (not more than 20 minutes after delivery) and was told I had to have a complete package to return them. Well, two were eaten and I was told “sorry, that’s our policy. ” Won’t order from there again.

Absolutely delicious and the staff was incredibly friendly. Highly recommend.