Citi, Selden NY

I think these tellers at this bank should help anyone whose on line. Whether theyre black or white OR WHETHER THE TELLER THINKS THE PERSON SPEAKS ENGLISH OR NOT. ALSO THEY MADE ME FEEL LIKE I WAS STEALING MY OWN MONEY. I BEEN BANKING HERE LONGER THEN 10 YEARS. THE TELLER TRIED TO APOLOGIZE BUT YOU CANT UNDO MAKING SOMEONE FEEL LIKE A THIEF OR COMING OFF RASIST. WHICH IS SURPRISING BECAUSE SELDEN HAS DIFFERENT TYPES OF PEOPLE. GET WITH THE TIMES OR GET A NEW JOB

Nancy is everything you can hope for in customer service. She’s knowledgeable, patient, kind, and was really helpful when I needed assistance with my accounts.

Customer service is terrible! You seat and away for your turn while there is 4 different agents looking at their personal phone and only one of them is working. When I ask if someone else could help me the agent gave me an attitude and said I had to await longer. I felt like that only one agent that was working took longer to help the customer before me in the purpose because I was rushing. In other words … never was treated as bad!