Citi, Bronx NY

The bank isn't the same without Daisy, she was so helpful compared to the rest of the teller and we miss her. The rest is just filler.

This bank is so unpleasant because the bankers are incompetent and the line for the teller is so long. You will not be respected as a customer because of their rudeness and incompetence. One of the bald darker skinned man looked bored & inconvenienced to help me out. He found no solution other than to call the back office then quickly hang up when the person on the phone said that there was nothing that they could do to waive a simple 20 dollar fee that was a result of their mistake! He told the person on the phone, ‘’ Yup that’s just what I thought. ’’ Disrespectful! He seemed like he wanted to rush me out so that he could rush the line out as fast as possible. I’d suggest he quit his job or at least try to be nice if he doesn’t like his occupation. I suggest going to another branch or better off a bank that is not citi because this one is very crowded and it’s obviously detrimental to their service.

Teller services are the worse of all Citibank visited. Always long lines and bank manager does no care.

I had taken off two days to take care of business pertaining to my mother. Trying to use my power of attorney, despite telling me to bring my Alzheimer's mother three times to the bank in two days, and a call to my sister who is registered with the bank for the care of our mother. However because of deteriorating poor health, she can no longer take on this responsibility. I told I'm now the power of attorney for my mother. After being told to bring my mother's id and other proof, the final stage was for the notary to stamp with approval.
The bank manager did not recognize me as power of attorney for my mother. I felt treated as if I was a scammer of old women, they called my sister and referred me as "This gentleman here" instead of "your brother". They even told me to get an attorney, I told them, we are leaving the bank. I wish there was no star at all.

Daisy is the best. Great customer service I'm happy I was able to speak with her. Great personality.my #1 love u Daisy

Paid the street parking and until I was inside I saw the sign they're closed, couldn't put a sign on the outer wall

This bank is temporarily closed but it has been 2 months and counting. Made me waste a lot of money and time. The worst bank ever. I highly recommend going to Chase or BoA. Support Santanders, CapitalOne, WellsFargo, Flushing, NationalValley too. HSBC sort of annoying. But no bank is worst than Citibank. The CS rep knows nothing, makes calls that cannot find reliable answers, having an account in this bank is my greatest regret in banking.