Citi, Brooklyn NY

The horrible costumer service is in this branch. They did a mistake in my account and they requested by a personal email to requested my information and by the phone. The manager is bad I do not recommend this branch to anyone

Absolutely horrible, discriminative experience at this branch location.
I’m a caseworker for a local state agency, I’m assisting my client in opening a checking account here, the bank clerk was very hesitant to allow my client to open an account with Citibank. Due to my client’s inability to communicate quickly, my client has impaired speech and delayed response time. The clerk held on to my client’s ID, prompting my client to become concerned about why her ID was being taking away, as the clerk informed management that my client was trying to open an account. Though my client might have a slower Response time, than say someone else walking in off the street, she is still competent, moving through this life at her own pace and entitled to the same banking liberties as any other American citizen. The manager even went as far as to say in front of my client, that he didn’t want to allow my client to open an account here at this location if she’d have trouble figuring out how to handle her account in the future without assistance. The absolute saddest part is my client understands everything in real time, only her speech is slow.

I went to this bank to open business accounts and the retail banker Jett Li. Tell me ok ur account ready a d u should receive ur debt card in the mail in days. So after 2 week still not received my card I call him again and he said he will exbdide the card.a d past 4 days and still not received it. So I call the customer service and I found out that retail
MR JETT LI. NEVER REQUESTED MY CARD. I don't suggest any one to deal with this retail banker
He didn't know his job,

I try.to call this branch all day long and they never answer the phone what kind a bank is that

Excellent customer service from the branch manager F Wu. She assisted us with our issue from start to finish. Would definitely recommend banking here.

If you ever need any help with your accounts I would highly recommend/suggest you asking for Jaime Wong. He went over & beyond helping my son with an issue he had with his account. He could've just let it be what it was but no, he went out of his way to correct the problem & also provided some suggestions! I couldn't have been more impressed how he wouldn't give up until he found a solution & that he absolutely did! Want to talk about service with a smile! Thank you Jaime, we truly appreciate your help!

I was waiting for almost 45 minutes. To do mortgage question. Then the lady came and jump my turn and I ask her why then she gave a bad attitude then I wait about 10 more minutes when I see, she left. To talk with other workers finally she didn’t take care me. I was served for other employer how sad. Bad experience I am not going back that. Branch any more.